DoubleTree by Hilton Hotel Jacksonville Riverfront

I originally booked this hotel because I have fond memories of staying here with my family years ago when it operated as the Crowne Plaza. On the drive to the hotel, I was telling my wife how excited I was to show her a place that I remembered so positively. Unfortunately, the experience was nothing like I remembered. When we arrived, our first room was in very poor condition. The baseboards were covered in dust, the carpet was sticky and stained, and the air conditioning unit was making an extremely loud noise. I went to the front desk, and the staff apologized and moved us to another room. While the air conditioner in the second room was quieter, the overall cleanliness was just as disappointing. The room appeared neglected and did not meet the standards I would expect from a DoubleTree property. What made this especially upsetting was hearing my wife say later that evening, “We haven’t stayed at a hotel this bad in a while.” That comment really hit me because I was the one who chose this hotel, hoping to share a positive experience and some good memories with her. I appreciate that the staff attempted to address the issue by moving us, but the condition of both rooms left us very disappointed. After not feeling comfortable to even sleep there for the night, we had to move hotels at midnight.

Cabel TV was off for most of the stay. People smoking drugs in hallways.had to pay for parking after paying almost 200 a night.

Great stay, beautiful pool, comfy rooms

The tv service was down the 2 days we were there. So no tv. Neighbors were having a freak fest, glad my kids were not with me. Woke up at 6am with screaming and fighting outside. Cops on scene to break that up.

Bed was very comfortable. Just wish the TV got signal. Morning of checkout someone(assuming homusekeeping) attempted to enter the room without knocking startling me awake. Otherwise a very pleasant stay

We enjoyed our stay. Will be back.

Very old rooms

The place was disgusting and dirty. The chairs in the room had all kinds of stains on them. The carpet was dirty and gross. The bathroom was dirty. The place is the worse Hotel I ever stayed in.

I recently stayed at the Double Tree by Hilton for work. The facility was clean; however, the rooms are a bit outdated. Staff was friendly and polite. Pool/patio area has a beautiful view of the bridge and riverfront. Overall, it wasn't a terrible stay.

This hotel needs a complete renovation, and fast. I’ve stayed here in the past and it has gotten much worse than it was before. The paint is peeling off the walls in the hallways, the carpet is disgusting and our shower wouldn’t drain so the water stayed in there making the tub have a ring and nasty. Whomever put the shower doors on didn’t think clearly about how they were installed so you have to get in the shower to turn it on because it only slides one way and that’s the only way to actually turn the shower on. The ladies at the front put on a good show of nice but they had their own set of attitudes. For the amount of money you pay and charges they add on, this place should be too priority for a makeover.

Surprised, since hotel has a chef on staff.

Disgusting and dirty. Never again

Nice

Enjoyed my stay . The bathtub was was a little dingy looking but but other than that my stay was nice

The room was clean comfortable and well stocked. Checking in was smooth and easy, parking was expensive but non complicated. The only down side is they did not offer late check out when requested and you couldn't control your own room temperature.

Overall, the hotel is in need of a major facelift, and the rooms should be upgraded and modernized. The only positive aspect of my stay was the location—the hotel is right on the water and offers nice views. Unfortunately, based on my experience, I would not stay at this hotel again.

The breakfast buffet was cold.

The room had these issues: AC rattled continuously making it hard to sleep Showed did not drain well, had standing water in after first use. Entry Door was swollen and hard to close or open.

Everyting was perfect.

Location The rooms and bathrooms were out dated.