Extended Stay America Select Suites - Jacksonville - Lenoir Avenue East

I love this place. Very clean and not over priced. Pretty good location. My stay was great

The front desk attendant was very helpful. The room was clean and cozy. I locked my key in my room in the middle of the night, and the same attendant from my check in came down to give me another key without hassle or a charge for it. Her customer service skills are rare today and are the reason I will stay here again in the near future. Definitely a great value in a very safe area. Would recommend to others for sure.

Ok it was fun

Not a thing It’s smelled like weed

Good

I guess you get what you pay for price was okay the location was okay They have certain rules that I didn't quite understand I had to pay for the bed linen, microwave didn't work and there were no amenities on site no ice machine plus no service from members cuz they were not there and it was hard to get in touch with them

The staff is very nice and professional. You get what you pay for. Not much to complain about to be honest. However, typically, these places have basic kitchen utensils they will provide upon request. Perhaps all of these utensils had already been given out, but there was none available for me at the time.

They put $100 on hold on my card and then someone fraudulently use the card that I put on file at Walmart for $150 and no one be downstairs. They won’t answer the phone.

Very good

I'm a traveling nurse and my phone was stolen at work the night before I had to renew my reservation. I was 1 hour late paying for my reservation cause I had to go in person to get money due to my phone being stolen and deposit it to pay the hotel. The staff was rude about the entire situation telling me I was banned from staying at any of their properties cause I had money issues. Mind you this was my 4th week there and I had never been late before. I have never been treated so badly in the midst of being a victim of theft (we are lost without our phones)

Left side of bed had a big dip in it. Needs more soap and towels. Found two (nasty) bugs

Bad

Bad

No ice machine, dirty tub, no breakfast

Good

Didn't use the kitchen

Dirty shower(hair on the wall), broken dresser, rusted stove, rusted sink faucet, stains all over curtains

Good

Well, to start off. I did not realize that this hotel required a deposit once I got there, it was very unexpected and I had to borrow the money from family in order to stay because my room fee was already taken out my account. Once I did get the deposit to stay for that weekend I was relieved a bit. But I got into the room it didn't smell too good, the stove top didn't heat up well to warm up or cook my food, the white fridge had spots all over the front, the shower curtain rod wasn't put up right in the wall so the shower curtain kept sliding towards the middle causing water to wet the floor, water for the shower wasn't hot, the water in the bathroom sink was hotter than the shower, my room key wasn't working at times I had to keep working with it for the green light to show so I could enter my room...SMH! I opened the windows to get some air but there were holes in both screens so I closed them back due to bugs may enter through them, the light over the stove did not work. But the A/C worked well the staff was nice, the room overall was clean, the bed was comfortable, the location of the hotel was far off the road I passed it..but anyway I don't think I'll stay there again.

Have to wait 3pm on the dot to check-in. No early check-in. First room assigned was being worked on with things scattered around. Had to go back and ask for a different room.