The Westin Dallas Fort Worth Airport

Great

If it weren’t for the midshift lead Gabby I would give this place a lower rating. The day shift on 6/21 was extremely unpleasant, inattentive and lacked courtesy. The poor area was dirty with Candy wrappers in the pool.

Please maintain the standard

Passable

Exceptional

Clean place, staff was helpful and very nice

Exceptional

Robot staff. None welcoming

Great experience !

We arrived around 1 a.m. after a long day of flight delays, wanting nothing more than to get to our rooms. My colleague had booked two rooms through Hotels.com, but the front desk agent, Faz, could not locate the reservation in the system. After searching repeatedly and asking us to wait several minutes, he found only one of the two rooms. He then tried to check us in manually. My colleague's three credit cards were all declined, and so were three of mine — six cards in total. It was obvious the problem was the hotel's payment system, not our cards. To prove it, I booked two rooms on Expedia from a separate account, and they appeared and processed immediately, using the very same card that had just "declined." Rather than acknowledge the clear system issue, Faz was dismissive and rude, implying our cards were at fault. We finally reached our rooms only to leave again at 5 a.m. for a 7 a.m. flight. A long day was made far longer by how we were treated. I won't be returning to a Westin property.

I took over 1 hour to be picked up from Terminal D… no timely shuttle service running. Never staying here again!

Average, old hotel in beed of refurbishing. Not up to Westin standards.

Clean room, great location, comfortable beds.

Beautiful clean rooms and great location

Breakfast was AMAZING! The staff was a delight! Chicken strip lunch was over-cooked and very thin.

Coffee maker in the room wa broken. Coffee shop on Lobby was closed. Other than that, hotel was very nice, and the venue they provided for the VCF was excellent. It was difficult to navigate their parking system app that promised fre parking for guests, but never asked if you were a guest or just a visitor. Will have to wait until next credit card statement arrives toser. Staff at front desk had no clue regarding the third party app or determining if fees were actually waved or not.

Great room

The hotel is an old hotel which has been refurbished. Our room was comfortable with the shower over the bathtub. Not sure why you would want a very thick doona on the bed?? Staff were very helpful and the airport pick up and drop off was excellent. The gym and pool on the top level had amazing views. The breakfast is what is normal these days in a hotel and there is a Starbucks coffee shop open as well. We enjoyed a meal from the restaurant and was very good value for money.

This is a great hotel to stay in especially if you have an early flight like we did. We like leaving our car here and taking a shuttle or Ubering to the airport. The hotel is very clean, and a good value.

Make sure your room is far enough down the hall and away from the bar area as even though the bar closes at 12am, that area stayed pretty loud until about 2am