Sonesta Simply Suites Dallas Las Colinas

It was comfortable, the staff were very helpful and nice. Having to ask for basic room essentials

Economically priced.

The bathroom rood was leaking water and the light in the bathroom was blinking, the AC was making loud voice, and bathroom was smelling bad because if the leaking water, not sure what kind of water it was.

Room clean. Quick in and out for business monthly. Staff are attentive. Normally good. We have been using this property for last 6 months. Treadmill still broken. This time no hot water in the shower. Hot in the sink but not in the shower.

Staff

Disappointing

I do understand I did not book a luxury place but this was not as promised. For the amenities thy announced outdoor grilling and the grills were there but out of gas. Although I was there 10 days they were not able to address this. In the laundry sections 3 out of 5 machines were broken and the dryers had not been cleaned for a good time. There was one nice lady at the front desk but the other staff was useless or rude. I had a problem with the dishwasher and morning shift said they reported it and evening shift had no clue. A manager was not to be mobilized. After 4 days I insisted on a different room. The whole place was run down. In the room different things were fixed but completely inadequately. The towel hanger constantly fell down and the same for the bar in the closet. The shower was complex loose too. I could go on with more details but I think you get the message. Once again I normally am happy with this chain but this place did in no way live up to any standard.

Exceptional

Room was decently clean but not very good cleanliness outside the room. I was charged the full $100 deposit and was given no explanation on why.

its smells bad. the temperature is always freezing or overly hot. how can i book a room with my credit card and then that same card isn't accepted when i get to the physical location? and then you don't take cash? everyone accepts cash. Garbage

Room smelled like smoking was only banned last month, room furniture was beyond worn out and A/C was completely ineffective.

Clean room, friendly staff. Kitchen utensils and dishes for use.

Exceptional

Exceptional

The staff was amazing but when we arrived our room was not clean, there was dog hair everywhere, no pillows or sheets, kibble in the floor and the ac cover was off and inside our shower. (Ac was gross) they moved us to a second room which was more tidy but still not the best. Shelves in the restroom were super dusty. When you took a shower there was almost no hot water and the tub floor squeaks like if you’re going to fall down. Elevators are super poorly maintained, made us super nervous and they had an awful smell. Pros is they do have a full size fridge, a small stove and the staff is amazing, super helpful and super friendly! Check in and check out were a breeze.

Room clean. No early check in though. Great ,quick business trip.

All my needs were met excellent staff and accommodations

Good stay

Don’t recommend this property

Disgusting! The rooms had roaches