Hyatt Place Indianapolis Downtown

The rate vs the quality does not make sense.

Second, the hotel didn't have the expected extra restaurants or other things that they have advertised. Third, they did not have a microwave in the room and you had to go down to heat up any food or popcorn, etc. I thought this was included in my room. As far as the staff, they did their best, very friendly, and understanding. The one restaurant they did have was clean, the food great, and the breakfast free and very good. The floor on the main floor was sticky, dirty, but I really think that was just that one day. I did feel safe in the area, I saw police everywhere. Especially during the day. The room itself was clean, the temperature comfortable, the windows had black out shades that helped cut the noise from the car parking deck that was beside the window. No beautiful sight to look at from the windows...but I guess that is how it is there. Would I stay there again? I don't think so. 🤔. I just wish I could have had a good veiw of the city 😪. In my opinion, if you advertise something, you should stand up to the expectations for your business. This was a great letdown. I misunderstood the location, but everything else was still lacking.

This hotel is very good. Everything is clean. The staff were eager to help. The free breakfast wasn’t stellar but it was better than most free hotel breakfast. No complaints!

Very convenient. Excellent breakfast. Nice and clean.

Loved the balcony view Being directly in the city

We were in town for a conference at the convention center and the hotel location is convenient. It was a 7-10 min walk. The area seemed fairly safe but would recommend female visitors walk in group of 2 or more. There are many homeless near the convention center area and in the evenings people coming to the area for entertainment become very loud and rowdy. The hotel staff in the breakfast area were very sweet and accommodating! However, housekeeping seemed disorganized, forgetting to service our room, forgotten delivery of towels that were requested, etc. Maybe they are short staffed? The front desk kept saying they were "very busy" and didn't seem to know how to handle these issues so we ended up borrowing supplies (towels, tissue paper) from a friend staying in another room.

Everything was lovely. Staff is very professional. Great wkend stay

Convenient to everything.

Biggest complaint is out of the hotel's control...its so loud! Lots of stret car racing from 11pm -2 or 3am. EVERYDAY! Cars going by with music so loud at 2am that I thought there was a concert across the street.

The room was spacious, clean, comfortable, and quiet. The staff were friendly, helpful, and welcoming. Breakfast was delicious and bountiful!

This hotel is great! Location is great, parking is easy, safety is evident, breakfast was amazing and the staff were incredible! Will definitely stay here again!

The rooms were nice. Staff was friendly.

Great breakfast, clean rooms.

Exceptional

Exceptional

The hotel was great! The guys at Valet parking were amazing!

Nothing we didn’t make it past the disrespectful, front desk, crew, and the dirty lobby The front desk crew and the manager were incredibly disrespectful and rude. The front lobbies couches were dirty.

I have a 50/50 feel about this property for it to be such a pretty location I found it to be very dirty! A lot of the furniture was stained from the room couch to the furniture in the lobby! I didn’t like that at all!

Exceptional

Decent breakfast very nice balcony. Rooms where decently clean. The staffing seem judgey and was a little rude.