Days Inn & Suites by Wyndham Northwest Indianapolis

My wife was scheduled for surgery on Monday 6/22 at 5:00am We live three hours away so I made reservations, they canceled the surgery but I could not cancel the room I am VERY disappointed I will never make reservations again

Exceptional

I would definitely stay there again. Best price for the area, pool worked, and the coffee was ready to go in the morning 😊

Staff is very welcoming and friendly.

Second time staying here & the pool was closed again for maintenance. It’s Summertime & that’s the only amenity they really offer, but it’s never open. Cleanliness of room, updated furniture & linens would be a big plus; but they are not spending money on updates. Rusted mini-fridge, cheap bedding, no elevator (yep, second floor stay); nothing special about this place.

Disappointing

Good location for hospital on 86th street

This place is terrible. Very very dirty. Most things are broke. The front desk has a big glass window with a speaker box like your at a nasty untrustworthy gas station. Pool claims to be broke. They’ll take a $100 deposit they never disclose up front and it’s very hard to get back. I would NEVER go here. Stay away

Exceptional

Poor

Bad service. I was talking to an employee and he got a phone call and just cut me off and answered the phone in front of me. The room was a mess, I had to replace the toilet paper when we first got there, there was a stain on the pillow, the room phone was just sitting on the floor in the corner, there was no bag in the trash can. Pretty much everything was messy/dirty. Housekeeping didn’t make our bed one day, which I feel is the bare minimum. She also knocked SUPER quietly at 9am one morning. I feel like most people are waking up around that time when they’re staying at a hotel (on the weekend). If we had still been asleep, I wouldn’t have heard her knock. Would she have just come in?? We also didn’t feel super safe considering there was nothing stopping anyone from coming in the building in the middle of the night. The side door said it was locked and needed a room key to open but it was not locked at all. To top it all off, the “complimentary breakfast” is underwhelming, just some bread and muffins and yogurt. And it ends at 9am on weekends. It should AT LEAST go until 10am. It’s a weekend for Christ sake. And I got down there at 9:05 and the guy basically told me to get out and that was when he got the phone call. Overall a terrible experience and not worth even the $150/night I spent.

Bad

Staff were nice and helpful. However, the manager spent a good amount of time outside and at one point someone couldn't check in due to him not being there. I know because my room key was deactivated and I couldn't get in my room and was waiting at the front desk for him to arrive.

Bad

My family loved the pool till the next day my wife and her autistic son trying to go to the pool they went to the front desk to ask when will it be open and they got really crappy yelled at my wife in front of the autistic kid and then claim that she was yelling, but she was just trying to talk over them because they were yelling at her and then say you guys ain’t special because you have a autistic child didn’t know where that came from but it really made me feel like they are discriminating so don’t go to this hotel those people should be fired and not be able to run a business Nothing they are very discriminating. If you have a autistic kid, they will not help you or respect you. They will just yell at you.

The beds were comfortable The manager was kind of rude.

The staff was great. We stayed there on the trip from Missouri to Maine. We liked it so well we planned our trip to arrive at this hotel on our return trip.

The bed was very comfortable The pool was down/closed a lot of the time

Good

I liked how close the property was to stores, restaurant, etc. Checking in was a little difficult, the guy was rude. Housekeeping never cleaned our room, the shower was dirty and had old bar soap from last guest, the hot tub in our room was dirty and had bugs.