Howard Johnson by Wyndham Houston Heights/Downtown

Location ok ‘Breakfast’ was included. Although a very limited breakfast we wanted to have it but the time we arrived (7:30 am) the reception (where the breakfast is located) was simply closed. No note no nothing. We planned to have breakfast as we had a tight schedule before moving to the stadium. But as said: without a breakfast although we especially booked it for the inclusive breakfast.

Place was clean...staff was good......but its definitely an old hotel and has shown its age and needs some updates. Would i stay there again? Not at that price point....paid $160 for 1 night....much better options at that price....had i paid like $80-100...then no complaints.

Good

Bad

Affordable property. Need new pillows!

Only thing good about this hotel is the location. Got to the hotel around 1:00, was told I couldn’t check in until 3:00. Other guests were able to check in early and go straight to their rooms. Came back at 3:00, my room still wasn’t ready. Was told it’d be another 30 minutes. Watched housekeeping clean the room from the parking lot and around 3:40 I had enough and started taking my stuff up to the room anyway. Front desk person was horrible at communicating and couldn’t understand anything she was saying. She kept giving me the run around every time I’d ask if my room was ready after 3:00. Friend who stayed with my went to use the shower and the faucet was completely broken. When I booked the stay I requested a smoke free room, when I got into the room it reeked of smoke so my request wasn’t taken into consideration. I do not smoke so sleeping in a smoking room for hours was miserable.

It was a decent, safe place for the price centrally licated!

Exceptional

The staff and management are not helpful at this location. I’m mistakenly booked for the next Saturday when I arrived on the 16th. I booked thru hotel.com and even though I took a room for the 16th they told me they could not cancel and give me a refund for the mistake booking on the 23rd. I was told by the front desk to contact the manager to discuss a refund. For two days I’ve not been able to get anyone to answer their phone to discuss. Customer service is nonexistent at this location even though I have stayed here for years. I will never stay here again.

It was okay. Fairly quiet. Weird pillows. For the price I got what I paid for. No complaints.

Bad

Very good

Nothing Light in the parking lot too bright. It advertises that it has breakfast- it does not. Cost too high. Location was horrible. No gym.

The property was clean N/A

It was one of the most dirtiest and disgusting hotel rooms I’ve ever been to stay. False advertisement of free breakfast. Horrible hotel

Clean safe and good value for money

Room was clean. Very small parking lot. Breakfast was only 2 muffins coffee machine and fruit. Staff was friendly.

Aircon was way to loud and the curtains were dirty need to be replaced. Needs to be refurbished and renovated. Wouldn't stay there again.

Exceptional

Very good