Element by Marriott Arundel Mills BWI Airport

I enjoyed my stay. The staff was very kind and helpful.

Very friendly staff! The room was clean and quiet. No complaints

BEWARE!!! When I booked the room on Hotels.com it came across as a price drop, I booked the room at the last minute. When I checked in there was a 10.00 parking fee, although I'm sure it was disclosed in the small print and I didn't pay any attention to it. I stay in this area a lot and none of the other hotels in the vicinity charge a parking fee. Basically, they are going to drop the price but make it up on a parking fee. Other that that it is a decent hotel.

Nice

The pool wasn't working and that was main reason for booking there.

Exceptional

It was nice. Just not very clean

Convenient location, shuttle service is a plus. However, the room we stayed in was not very clean. Floors were sticky, carpet stained and pullout couch was filthy. I didn’t address it to the staff because we were only there for a couple of hours during the 2 night stay.

Exceptional

I experienced a 30 minute delay in the lobby awaiting check-in assistance. No one was at lobby. My attempts to call the front desk were unsuccessful, as no one answered my calls. Following this delay, a staff member appeared, offered no apology, proceeded with my check-in, and requested a $10 parking fee. I informed her that my online booking did not indicate this charge and specified "self-parking." Furthermore, despite reserving a room with two queen beds, I was assigned a single-bed room without explanation. I also provided my Bonvoy Gold membership number for inclusion in my account, which was accepted but not subsequently applied. The room itself was not adequately cleaned, and the television was non-functional. Overall, the experience was unsatisfactory; however, due to an extended travel itinerary, my primary objective was to rest. I observed numerous additional customer service deficiencies that I do not have the capacity to detail at this time.

Everyone here at the element Arundel mills is absolutely amazing!!

Parking is not free. They charge $10 for you to park on the street in front of the hotel with the excuse it is hotel property grounds.

Good, clean and nice. Would recommend!

Disappointing

This motel is more for home living and not for visitors traveling into Baltimore, MD. The Staff was exceptionally friendly & was good at showing me other rooms that were in the same condition or had terrible odor. The hallway & rooms are dusty looking & the carpet is extremely worn out. Water temperate was too hot & difficult to adjust in shower. Breakfast was cold and not attended as needed.

Good

The best all perfect , the team reception Stephen, Jacinto, Dulce and House keep Rebeca Delon is the best professional ! I feel in home is very welcome !

I had nothing to complain about or dislike

Superb

The showers and location where both amazing I had nothing to complain about or dislike