O.Henry Hotel

The bed was surprisingly uncomfortable given the room rate.

Rooms are a bit dated but comfortable. Little seating areas and water/drink stations at the end of the hallways are a nice touch. The other amenities are fine but not worth writing home about (small but functional gym and small pool with towels and comfortable seating). The star is the traditional design of the lobby where they also host afternoon tea (reservations required) and jazz nights. The single-biggest downside was the somewhat underwhelming service. The check-in was efficient but not exceptionally friendly (eg, no offer of any information about the hotel or anything else, despite being first-time guests). Similarly, the front desk was available but not really friendly or committed to helping as you would expect from this category of hotel. Just a couple of examples: (1) when calling to ask for 2 additional bathrobes (as we only had 2 in the room and they only fit the kids), we were told they „had to check“ whether that was possible and never heard back. (2) when kindly asking whether the 12noon check-out time had any flexibility, we were plainly told „no“ (without asking whether even 15mins could help us out) TLDR: very charming hotel we would be happy to stay at again, but fell short of expectations on guest services

Amazing hotel!!!! Amazing restaurant! Must do!

Very pleasant staff In room coffee was a disappointment

Had a wonderful stay! The hotel was nice and very clean, and the staff were welcoming, friendly, and made us feel right at home. The food was delicious, and the pool was absolutely amazing! I checked in on a Thursday and to my surprise, it was jazz night every Thursday I walked into a whole vibe! It made the experience even more special. We truly enjoyed our time and will definitely be visiting again.

It was a beautiful property. Our room was spacious and thoughtfully appointed. Staff was excellent.

Great hotel

Everything was amazing, restaurant, bar etc. the only thing lacking was chairs around the pool

This is a beautiful hotel with clean, nicely appointed, spacious rooms and very accommodating staff. The lobby area is exceptional and the attached bar and restaurant are also top notch. Good location, minutes from downtown. We were attracted by the large shopping center next to the hotel, but it's one where cars can drive throughout, so not very pedestrian friendly. Also, it's quite a jumble of stores without consistent architecture or design, so not very appealing.

We were just in town for a quick overnight stay. The hotel was well maintained and very clean. All of the staff were super courteous. We very much appreciated the extra large bathroom/dressing area with plenty of mirrors, outlets, etc. Upon arrival guests were enjoying afternoon tea in the lobby. Would love to come back to experience that.

breakfast wasn’t that great

The room was amazing and the bathroom and shower were incredible. The chairs and couch were very comfortable and the bed was one of the most comfortable beds I've ever slept in. The pillows were fluffy and supportive (no neck pain in the morning). My husband is hard of hearing so we use closed caption and it was very easy to put on the television. The sound very low and was difficult to hear for me. The fridge and the microwave were a bonus to have. We ordered room service and it was delightful. The food was delicious and was hot. The pot of coffee we ordered was enough to fill our mugs for the ride home and was hot the next morning. Two questions: 1) what kind of mattress were we sleeping on and where do we buy those pillows? 2) what company makes that carafe for the coffee?? The sound on the television was very low even at high volume.

Disappointing

Love the bathroom decor and the landscaping

Staff was fabulous. Loved the decor. Green Valley Grill was outstanding!

Beautiful and superior! Top notch staff.

Only complaint I have is the very thin cheap toilet paper. The TP at my regular Airbnb is fantastic compared to O’Henry. I think they can do better on that ! One suggestion only is maybe to provide a small sound machine. Also something Airbnb provides so I don’t have to pack one.

Looking for a Downton Abby / Gilded Age experience, this is it. High Tea, live jazz on Thursdays, very nice onsite restaurants. Not a chain, helpful, friendly staff. Nice surprise, we loved it.

Great!

Exceptional