Marriott Greensboro Downtown

It was very nice. Perfect for a short vacation.

Really comfortable bed - one of the best sleeps I’ve had in a hotel in awhile! Nice facilities and staff.

We came to town for a concert on 6/6 the staff was amazing, hotel was clean, and we would definitely stay again. Breakfast was 10/10 the next morning

Exceptional

Very clean and always enjoy staying there Didn’t have free breakfast

We booked a double queen room 2-3 weeks in advance for 4 people. When we got to the hotel the person checked us in. We walked to the 4th floor to our room and we had a king bed. We were never told this at check in. Obviously 4 grown adults can't sleep in a king size bed only. There was no pull out couch or anything. So, when we went back downstairs to discuss this with the same lady she told us that unfortunately that was the only room available. They didn't have anymore double beds. This should have been told to us at the very beginning of our check in. We had to settle for a king bed with a pull out couch. I was very disappointed at the lack or communication and the fact that we booked our rooms well in advance.

Worst hotel room. Clogged sink, toilet had to be flushed multiple times, remote had to be reset.

Very good

It would be unfair, though, not to mention the help of the staff, especially the young gentleman who provided us hot water for some tea around the nighttime. I wish I had gotten his name, but I will be forever appreciative to him--his customer service was exemplary. If and when I return to Greensboro, NC, I will not be returning to this hotel. I would rather book at the Hyatt a couple minutes away, who offers free breakfast, enough square feet for 4 people, and a fan in the bathroom when sharing such a tight space--all for the same price. I expected more from such a well-known hotel company, one I have been in partnership for years. I will have to think twice before booking with Marriott again.

Unfortunately, the checkout experience was extremely frustrating. When I checked out, I simply asked for a receipt and was told “absolutely not” because I had booked through a third party rather than directly through Marriott. I had never encountered this before, but I assumed perhaps the policy had changed and left it alone. Later that morning, I logged into Hotels.com, where I had made the reservation, and their website clearly stated that if payment was made at the property, the receipt must be obtained from the hotel. Since I needed the receipt for reimbursement from my employer, I began trying to get one. I called the hotel and was told a receipt could be emailed to me. What I received was only my parking receipt. I called a second time and was told the correct receipt was being sent to my email. After waiting several hours and receiving nothing, I called back again and was then informed that the receipt could not be emailed after all, meaning I had to drive back to the hotel to obtain a paper copy. What makes this especially frustrating is that getting a receipt was my original request at checkout, and I was told it wasn’t possible. Yet in the end, I was able to get a receipt—it just required multiple phone calls and an unnecessary trip back to the property.

Location Low toilet. Ceiling coming down in room. Relative also stayed at hotel and the heat in their room was not working properly.

Space & comfort of bed Leakage from shower

The room hvac was noise and the frequently touched areas elevator buttons could've been wiped more. Also the night of our event there weren't enough staff at the bar to accommodate everyone.

The location was great The room hvac was noise and the frequently touched areas elevator buttons could've been wiped more. Also the night of our event there weren't enough staff at the bar to accommodate everyone.

Nice spacious room. Bar and lobby area Service at restaurant was slow (very, took over 1 hr. to get us our dinner and then hamburger was cold (just unfrozen bread!). They even offered us 20% discount for the inconvenience, but dinner was ruined. No buffet for breakfast and "a la carte" is slow... Noise during the night coming from outside downstairs (not sure if parking or street, but there were banging sounds as if metal containers being moved).

Very clean, rooms were spacious and comfortable No where to park so you’re forced to pay for parking

I went to a concert at the Steven Tanger hall and it was right actthe street. Perfect for what I needed. Parking at the hotel was 18$ but would've had to pay if not staying there to park at concert hall so it was a win win.

Lovely place to stay in Greensboro. Nothing. Was a lovely stay.

Perfect location, as you can walk to all of the fun things but also you're a little detached from it which is nice to not be among all the noise at night. The staff was very friendly and helpful. The bathroom is a bit small especially for a room with 2 queen beds so potentially 4 people sharing it. Overall, a really positive experience.

Superb