Extended Stay America Select Suites Richmond Innsbrook

No kitchenware. Bathrooms were not very clean. There was smell of weed.

Nothing The building was falling apart the room they tried to give us had the light fixture laying on the floor in the bathroom never seen nothing like it plenty of safety hazards I wouldn’t stay at this hotel I’m serious

There was none!!! Staff mixed up our room with another client and just told us they couldn't do anything about it. When we pressed about calling the manager, who was on vacation, the attendant threatened to call the police on US!! No sofa bed in the room we had to stay in. No change in price for a lesser room. No trashcan in the rooms, lobby or outside!!! People gathered drinking in the parking lots until LATE!!

My grandson and I stayed for one night and everything was okay at first but when I woke up the next morning I heard water running I thought my grandson was taking a shower but then I looked over and realized he was still sleeping.So I went in the bathroom dirty water was pouring down from a vent in the bathroom ceiling.Once I saw this I knew it was time to leave even though we had taken a shower or brushed our teeth we had to go to a family member's house and do that. I paid 140.00 for 1night I wanted to cook a meal for us but I opted not after I saw the condition of this place. I'm appreciative of the manger who refunded 40.00 dollars of my money but I'll never stay there again or recommend anyone else to stay there which unfortunate because the staff are really nice people

No cooking utensils or plates/cups/silverware whatsoever despitead depicting fully equipped kitchen. Lobby and room were both sparse with nobody on duty in evening. Price was extremely affordable but glad to pay more for what was advertised for extended stay. Hard to get any rest due to commotion upstairs with people running back and forth at all hours with nobody staffing front desk to deal with it. Never again!

Poor

I like the location it was very close to the place where we were going to I didn't like the idea that the receptionist had us to check out the only three rooms that was left before paying and that the TV didn't work after trying out a couple of tv remote control and sorry to say that we seen a couple of roaches crawling around the room, also it didn't smell clean.

Size of room was okay The staff was very unprofessional. My check in time was three and I didn't see a worker for almost 45 minutes to check in. The bed was very uncomfortable and the shower wouldn't let us the temperature of the water.

Exceptional

Bad

Nothing First room was dirty with stained sheets

Passable

Good

Pleasant

Everything you need

Customer service, quiet and comfortable, ease of access The shower, the television size, a damp odor in the air, upgraded furniture

The shower, the television size, a damp odor in the air, upgraded furniture

Contrary to what is advertised there is no gym. The oven/stove was old to the point of the temperatures scratched off of the knobs. There were roaches in the room. The staff was friendly though.

absolutely no water pressure, dirty inside the hotel and outside

There are cockroaches in the rooms