The Banyan Hotel Fort Myers, Tapestry Collection by Hilton

Front desk was very helpful with early check-in and tips on where to go. Room was clean and fresh. Only issue was that the window shades had no black out option. The room was too bright from the moment the sun rose.

Lack of self parking in property. Your options are parking on the street or valet at $30.00 a night or a parking garage about a block from the hotel. No complimentary breakfast in property.

Excellent location, nice terrace, interesting historic building, plenty of food options around

Parking can be an issue, but the valet service is very convenient and very helpful.

Annette and Velshi are wonderful stay at least twice a month always nice stay the staff is super helpful love you guys

Amazing location. It’s right in the heart of downtown, close to many attractions, restaurants, shops and super walkable. I have to give a big kudos to Mark the amazing maintenance guy for taking care of my AC so quickly, he was super friendly! Slow elevator and lobby is very hot—it can feel uncomfortable if you have to wait in line because you’ll sweat and feel the humidity.

Great place to stay

Very good

Lady at the front desk was absolutely rude and unhelpful. I had paid for my room already, had the receipt, saw the charge on my account but she insisted I hadn't paid. She would not give me my room key and would not get the manager. I was forced to pay again and involve expedia. Expedia contacted the front desk at the hotel and after making them wait (and me) for over 30 mins, told Expedia she was the only one working and too busy to answer their questions. Keep in mind I was standing in the lobby the whole time and no one was there checking in but me.

I love the hotel. Our room was beautiful and the staff was great, but the bed is absolutely miserable. Hard as a rock and the sheets and mattress cover were not fitting properly. They seemed way too small for the mattress. It kept coming off in the middle of the night, I complained they told me they fixed it. The same thing happened the next night. It is very miserable sleeping on a bare mattress. They need to get better bedding. I will not stay at this hotel again because the beds are terrible.

Pleasant

Very good

Good

N/A

Location Furniture by pool was very beat up. There were no umbrellas or other amenities by the pool. All ice machines on all floors didn’t work. Housekeeping didn’t come one day. When they came they did not do a thorough job.

Furniture by pool was very beat up. There were no umbrellas or other amenities by the pool. All ice machines on all floors didn’t work. Housekeeping didn’t come one day. When they came they did not do a thorough job.

The hotel was very nice - a little hard to find because the lobby is past an area that houses several restaurants.

Love this Hotel!

Convenient location. Somewhat inconvenient parking. Somewhat dated. Shower was nice.

The room was sparse. They used older air/heat units that worked. The water out of the sink ran brown at first. The shower temp was unregulated and was either burning you or freezing you. You did not have to touch the handle it changed temp on its own accord. The ice maker did not work on our floor. I will never be back.