Hilton Garden Inn Durham/University Medical Center

Everything was wonderful

Great Location and very comfortable

The staff was very friendly and helpful.

Great place to stay.

Loved our stay. No complaints.

Hilton Garden was in the perfect location, the food was great and the staff was coutious. I would stay there again if the need arises. We were there for a hospital stay. The shuttle with Mr. Darrel was great, he was very courteous and got me where I needed to be. I had no complaints regarding the hotel, the staff or the service. Everything was very well organized and everyone was very helpful, I would stay there again if the need arises.

My hotel room was always clean and immaculate. The breakfasts were scrumptious.

We had a short but pleasant visit at this hotel. The premises outside and inside were well maintained. Our room was clean and comfortable. The staff members were helpful and accommodating. The young African American server in the dining room at breakfast was a jewel. With his caring manner, his warmth, his excellent communication skills, and his efficiency, he made each guest feel wecome and special.

The commode seat moved every time we used the toilet. It was uncomfortable.

Clean, comfortable bed, super friendly staff, walkable to some restaurants and bars, safe area

Not have French fries for oiur fish and chip dinner—waitress knew this as we ordered and came back to table what else are willing to have with this—over priced and waitress stated “ they always run out of food

Clean and modern throughout. Staff was always available, helpful and friendly. The only real issue, but a significant one, is that it’s adjacent to an active railroad. Multiple freight trains starting in the early morning significantly cut into sleep quality.

Clean great location Nothing

Location and staff were great! Easily walkable to restaurants and stores. Room was very clean and well appointed Breakfast should be included and the beds need to have a softer mattress

Wonderful staff. Great for work travel! Lots of local restaurants within walking distance.

Clean room, friendly staff

Clean. Overall a good stay.

We left a cellphone at the hotel. I couldn’t believe we couldn’t pay for the hotel to ship it back to us. What a hassle it was for us to generate a FedEX label to send to the hotel and retrieve our phone. I don’t know who was more incompetent: the Hilton Garden Inn AI and staff OR the FedEX experience. I would like the four hours it took to generate the label back.

Check-in was easy and quick. Staff was very friendly and accommodating. Room was clean. Shuttle service to the university was very convenient.

This place is very convenient and welcoming. The easy in and out of the parking situation and the helpfulness of the staff are real positives.