Hampton Inn & Suites Atlanta/Duluth/Gwinnett County

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Friendly staff The rooms are showing a lot of wear and tear conditions and could definitely use some TLC. I will not stay at this location again until a MUCH NEEDED FACELIFT in the Rooms. Bed was lumpy and my back hurt, mattress needs to be replaced. When flushing the toilet it made a loud noise and gurgled most of the time.

Exceptional

The customer service was excellent; Mario (Front Office Manager) provided a warm welcome, and at breakfast, Ms. Rosa was very kind and attentive, addressing guests' needs at all times with a lovely smile... The only downside was seeing some gray stains on a pillowcase and the bedspread

Very good

We checked in pretty late though, but the receptionist at the front was super helpful. He was very knowledgeable about the property and everything around it. Breakfast was amazing the ladies who cooked it did it a great job and they were so welcoming. The pool was fabulous. Good amount of tables and love that they had towels out there. The pool was half shaded, which was really great as well. The water pressure in the shower was amazing and it got so hot. I love a good steamy shower. The room was very cozy. Had a lot of space. The air condition was fabulous. We even noticed while we were gone throughout our busy day. They came in and gave us new towels and picked up little trash here and there which was super great after a long stressful day. I love that there’s a gas station right down the street and a grocery store about four minutes away. Altogether we loved it and definitely if we ever visit again will be choosing this hotel. I think the only downfall is this hotel is about 30 to an hour away from a lot attractions. But also good cause once you get down there, the traffic is crazy and it is very noisy so I’m definitely glad we pick somewhere kind of far because it was so quiet and the scenery was beautiful.

Clean and staff was nice TV not easy to use

Clean room ... nice staff

Very good

I had to wait for 30 minutes at

We enjoyed the free breakfast. The staff was friendly. We booked a king room. They gave us a queen instead. Asked to be moved but said no king was available. They did offer a room with two double beds that we declined. There was a roach crawling on the wall in our room. We asked for an extra pillow, the staff said they didn't have any extra available.

Best experience with everything, will be my go to when in the Atlanta market!!!

Breakfast was nice. Staff members were all great.

It was a clean place.

Location and layout Entire building is not clean and strongly smelling.

Staff

Superb

All the staff was so helpful and nice. But Tangie and Celene at the front desk were incredible at answering questions about the area. The hotel was clean and well kept. The breakfast was also tasty and not boring like normal hotel breakfasts.

Clean room

I have never been so disrespected by a hotel staff in my life. After driving for 9 hours with my family, we arrived exhausted, starving, and desperately needing to lie down. Instead of a smooth check-in, we were forced to wait for over an hour. To make matters worse, the staff looked down on us and treated us like we were homeless just because we were tired from traveling. The front desk lady was incredibly rude, spoke to me with total disrespect, and then just walked away mid-conversation. After she left, a male staff member came over, but instead of helping us, he walked outside to sit down and chat with a girl. They claimed they were making us wait because they were still cleaning our room. That was a lie. When we finally got inside, the room smelled absolutely terrible, and the shower gel was completely empty. We were so exhausted and drained from the awful treatment that I didn’t even have the energy to call management and complain. I just went to sleep, woke up, and left immediately. I will never step foot in this hotel again. They took our money and treated us like garbage. I deserve a full refund. Avoid this place at all costs!