Home2 Suites by Hilton Miami Doral West Airport

Good

Excelente ubicación, muy limpio y el personal muy educados y atentos. Me quedaría muchas veces más.

Exceptional

Superb

Clean, nice staff, breakfast was good. It was good

The hook when booking says free airport transfer to hotel. Not entirely true. Their shuttle has set times, 9-5. Our flight didn’t even get into Miami until 10:40pm. You have to dig and dig through the site to find the set times. However you slice that pie, that’s a deceptive tactic. When I tried to call and get the issue fixed, they refused to help and I couldn’t cancel my stay. I was already charged and there were no refunds. No help! Got to the hotel and asked if they would offer us a shuttle to the cruise terminal as a trade for the free shuttle service we didn’t get…which is why I booked this hotel. They said yes, for $30/pp. Ummm nope! Got to our room that was booked for 6 people. Not enough blankets or pillows. Called to front desk and they were very short with us. Said they didn’t have any more blankets and if we wanted pillows we could come downstairs to get them ourselves. So 2 of our guests slept cold. Very poor customer service all the way around. So if you’re booking a hotel and want the shuttle service be sure to dig and dig deep into the site and make sure you’ll actually get what you’re hoping for.

The staff,rooms,and shuttle service. The man who cleans the lobby was rude in the morninh after Breakfast.

Cleanliness of the room. The breakfast was adequate. Helpful staff. Convenience to external amenities and public transportation.

The rooms are spacious are clean. Downfall is there is not much around the hotel to do.

Big room and clean

Superb

Excellent staff

Very good

The room was clean. The staff was great. The breakfast was wonderful and the kitchen was good.

It was an awesome stay

I stayed in room 319 6/7-6/8 and report to front desk that I killed a roach in the bathroom. When I went to report to the front desk they told me they would send housekeeping to confirm after I already told them I had pictures. The next day I tried calling but was told the manager Christine Rivera was in a meeting and wanted me to send the pictures to her email because she was unaware of incident, even though I said something amongst checking out and calling that same day. Now it is 6/10/26 and still nothing from staff or manager apologizing or making an accommodation. Worse traveling experience as far as cleanliness and staff communication. Great way to end my vacation!

The hotel was clean and the room was spacious, staff were friendly also breakfast was great! I didn’t have any issues with the property, the accommodations were great ! Only thing that was a bit disappointing was the long wait for the shuttle pick up upon arrival. Took more than an hour from when we arrived to being picked up . But was told the driver was on his way but there was a bit of traffic. I did understand as it was peek time and heading back to the hotel experienced the traffic. So I’m all it was no fault of the hotel or driver.

5 estrellas

Parking was difficult as there were alot of trucks taking up multiple spaces

The cleanliness of the room The breakfast