Holiday Inn Express Denver Downtown by IHG

A/C was a bit of a problem but staff/maintenance were very accommodating. provided fans and gave us a discount rate. Very nice location and several restaurants nearby.

Friendly and attentive staff. Clean room. Comfortable bed. Location was awesome. Plenty of restaurants and shops.

The staff was excellent and very helpful with whatever we needed. The building however is terrible. It seems like old building that had the decor updated but nothing else (lipstick on a pig). The AC is centralized so you have no control in the room. The top floor was very hot at night with the room being at least 80 degrees and feeling like there was no airflow, when the high outside during the day had only been in the mid 70s. The top floors were hot while the lower floors seemed very cold meaning the centralized heat was to blame.The staff was receptive and said they would turn the temperature in the building down and brought us a fan which helped some but it still seems absurd that it should be an issue. The next day we were able to get a different room on a lower floor but that just leaves the problem for other guests. The shower drains in both of our rooms were slow to drain. There were several places in both of the rooms we stayed in where the ceiling or walls were damaged. The elevator had restricted access to upper floors requiring your room key and on several occasions we would scan our key and it would indicate it had scanned be we were unable to select a floor. The staff was great, the location was good, but the building issues really overshadowed everything. I would not recommend staying here unless there had been some major infrastructure updates its not worth the cost.

On check in we were advised that the air con is set so if we want it any cooler to ask at the front desk. Only 1 elevator was working on a 22 floor hotel. In the room, it was too warm. The shower was cold so I called front desk to report. We waited over half an hour before I rang again but it kept going to answer phone so I went down to the desk. There was a queue of people with one “new” member of staff trying to deal with them all. When I got to the front of the queue and told her my issue she said she would call the engineer and started to put my details on a post it note. I said I’d wait for her to call him and she went to discuss with her supervisor who said they would text him and couldn’t give an expected time he would attend. In the meantime my husband called me to say he was there and it was fixed. It wasn’t actually “fixed”. We had to flush the toilet about 16 times to make the shower hot. Along with that we were given a large fan to help with the room temperature. Luckily we can sleep with such noise as it was very loud.

The staff was exceptional. Very helpful, friendly. The AC is both rooms didnt work. Staff brought us two box fans. The hot water in one room would not get hot. Told staff about it said hot water heater is working fine. Hot water worked on third day of stay.

Passable

I was thrilled about where this was located because I could walk to a lot of places and not worry about parking or traffic.

They cancelled without a notification or intimation

Exceptional

Staff and service was excellent

There weren’t any body towels in the bathroom. Unfortunately I couldn’t asked for them because I noticed after a showered and the only towels were hand towels.

There was nothing to like. Pretty bad experience. No hot water. Cramped room.

The room was clean ,got to check in alittle earlier the posted. Down side issue with air conditioning how ever room rate was adjusted

Nice location

The breakfast was great! The hotel itself wasn’t great.

Was suppose to get a credit back on room due to terrible conditions, have called 3 times, no credit yet. HORRIBLE hotel.

Missed having a bathtub-but breakfast and staff were great

Billy at the desk was great at check in but things deteriorated from there .. the desk staff didn’t answer the phone more than three times, no sodas stocked in the hotel, we asked for a late checkout, they said yes, then turned off our keys.

There was a surprise 200 dollar deposit and they said they would give me back my money after 3 to 5 days that is a lot5 of money for me why cant they gave it back when I check out ?

Good location, I got a corner room and the room was small but it was fine since I was staying solo for a business trip!