Embassy Suites by Hilton Denver Downtown Convention Center

The breakfast was outstanding and the hospitality each afternoon was wonderful. The rooms were large and the location across from the convention center was perfect.

I had a little difficulty with the elevator using the key pass. Didn’t always work.

Exceptional

Good location in Downtown Denver. A stone's throw from the Convention Center and other places one may be visiting Denver for. Great breakfast (with an omelette station), and late afternoon manager's reception that includes two adult beverages and snacks. Friendly staff. A bit dated property. Two rooms: "outer" bedroom had sufficient light streaming in from the window, but the inner room was dark despite all the lights in the room.

Loved this location. The breakfast buffet is unrivaled and the manager's daily cocktail reception really set the tone for a night out on the town. We can't wait to come back !

The hotel was clean and inviting. Breakfast was delicious and staff were helpful and polite. Pay for valet was $75 a night, and affordable parking was hard to come by.

There was a water main break so we were without water for an entire day. I received no notification of the issue or any status updates while it was being fixed. All that was offered was a case of water left in the hallway so if you happened to see it you could grab a bottle or two before the case was gone, but it was not enough to shower or flush a toilet. Even after water was back on, I had no hot water for the remainder of my stay. They did offer an extended happy hour and some chili to guests. While I realize the water main break was not the fault of the hotel and their staff, their response to it and to the needs of the guests was not good. I was told I could get rewards points, but I'm not a Hilton rewards member. I was not offered any reimbursement because I booked through expedia (not sure why that's a factor!), and that I could go to the hotel next door to use their gym shower and bathroom if I needed to. NOT GOOD customer service in an emergency!

Mo water.

Great stay and great experience!

I didn't like they charge $65.00 a night for parking and don't tell you. they just offer the valet and $65.00 for every night was charged to my card without my knowledge. parking way to expensive for guest already paying for a room.

Loved the room, great location for work or leisure. Loves the ease with which to move around the hotel. The facilities were to a good standard, but the kids love the pool so don't expect a work out. Staff were nice the room was clean. Definitely a great work location and close to the conference center. The hotel manager drinks were a nice touch at 1700. We had issues operating the room temperature control. The breakfast seemed to have too many people. I would choose the self park option for your car to make the most out of the parking for cost. But it's is better than some carparking options than other hotels. The mountain view was a bit squed on our side of the building. If you can get a west facing room.

Exceptional

Great breakfast with amazing bespoke omelet station

The room was terrific but the entire staff is what made the trip unforgettable. They were so helpful, friendly, nice, and accommodating. Bryan, the manager was amazing. Melissa, and Joanna (bartenders) were also fantastic. Teresa at the front desk was so much help and so kind. Breakfast was delicious as well. We will definitely stay here anytime we come to Denver. We wouldn’t stay anywhere else. Thank you all so much for a very pleasant experience!

Exceptional

Exceptional

Friendly staff, great location It’s quite an old hotel and could do with being modernised, also the breakfast was disappointing, ingredients seemed low quality

Everything was taken care of that was mention

Exceptional

The staff were exceptional and truly made me feel pampered throughout my stay. I was especially touched by the effort the hotel made to celebrate my birthday and make the occasion feel special. The room and facilities were of a very high standard, and everything was spotless, comfortable, and well maintained. I would suggest a bit more flexibility with the happy hour schedule, perhaps offering it later in the evening. I would also appreciate a wider selection of sweet breakfast items, as the current options felt somewhat limited.