Home2 Suites by Hilton Columbia Southeast Fort Jackson
About Home2 Suites by Hilton Columbia Southeast Fort Jackson
Located in Columbia, within 6 miles of Robert Mills House and Gardens and 6.2 miles of Colonial Life Arena, Home2 Suites By Hilton Columbia Southeast Fort Jackson has accommodations with an outdoor swimming pool and free WiFi as well as free private parking for guests who drive. This 3-star hotel offers a 24-hour front desk. Columbia Museum of Art is 6.3 miles away and South Carolina State Museum is 6.8 miles from the hotel. All guest rooms at the hotel come with a TV with cable channels and a kitchen. All rooms at Home2 Suites By Hilton Columbia Southeast Fort Jackson have air conditioning and a desk. Buffet and continental breakfast options are available at the accommodation. EdVenture Children's Museum is 6.8 miles from Home2 Suites By Hilton Columbia Southeast Fort Jackson, while Mcintire Joint National Guard Base is 11 miles from the property. Columbia Metropolitan Airport is 12 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Café / coffee shop
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Very spacious suite with huge bathroom. Super clean! Staff was very friendly and helpful, let us stay in the pool even after regular hours. Very clean salt water pool. Highly recommend Home2Suites, it’s our third time staying with this hotel chain.
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We arrived and the hot water was not working for the hotel. The manager Jeremy Ward was so kind and really a fantastic person. He refunded us our stay and gave the kids a free snack. That is true customer service and was always smiling when apologizing. I can’t say enough good things abut this hotel.
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The front office staff on all shifts but especially the day staff was wonderful and so very helpful. If though the hot water was out for one day of our stay, the compensation and caring attitude of the staff made everything ok.
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The place was just amazing with great people!!! Staff was so kind!!!
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The AC units had condensation underneath, causing the carpet to smell. Nice hotel, But they need to replace those AC units.
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Clean room and great service!
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The staff was very friendly. I had to leave a day early. I was told that I would receive one day back however the hotel said that because I paid through booking.com that the money has to be refunded through booking.com. I originally set up to leave on May21st however I checked out of on May 20th.
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Hotels.com allowed me to book a 2 queen bed suite several weeks in advance. I got to the site the day of check-in, at Home 2 Suites, and they didn't have my 2 queen bed suite available. I had to book another room to accommodate my family. Not thrilled using 2nd party sites and probably won't use it again.
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Place was very clean and had everything needed for a great stay. Miss Dee was so friendly and helpful.
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Very friendly staff, clean rooms and located 15 minutes from campus. Stayed for college graduation weekend. I have food allergies so breakfast bar limiting for gluten free and no non-dairy options. Coffee in the room was a plus with k-cups. Staff attentive.
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Incredibly friendly staff!
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This is one of the few locations that I can genuinely count ones. I lost my keys in the lobby area and they safely had them returned to me I really enjoy this location I'll be back soon
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Very good staff great breakfast very clean.
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I requested a 1pm check in. When I arrived at 2:45pm, she rudely stated that they were not honoring my request and check in was at 4pm. I asked if I could wait in the lobby and she informed me that I could wait in my car and call and see if the room was ready. I was appalled by her customer service. Her name was Karina.
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Everything was wonderful, they accomondated a special request, breakfast was amazing, staff very friendly! Quiet and clean!
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I am extremely disappointed with my recent experience at Home2 Suites by Hilton. What should have been a straightforward stay turned into a frustrating and disrespectful ordeal. I specifically booked a room with two queen beds to accommodate my family. Upon arrival, I was told the room was not available and that I would receive a call when it was ready. I did receive a call around 3:30 PM stating the room was ready, so I proceeded with my day assuming everything had been resolved. However, when I returned later that evening at 9:30 PM to check in, I was given a king bed suite with a pull-out couch—completely different from what I reserved and needed. This was not a minor inconvenience; it directly impacted my family’s comfort. When I went back to the front desk to address the issue, I spoke with a representative named Q. Instead of acknowledging the mistake or showing any empathy, he insisted that this was an “upgrade” and that I should be happy with it. His tone was condescending and dismissive. When I asked how he would feel in my situation, his response lacked professionalism and basic customer care. To make matters worse, when I requested to speak with a manager the next day, I was told that no manager would be available. The only resolution offered was a vague discount, which does not make up for poor service, lack of accountability, and failure to honor a confirmed reservation. As if that wasn’t enough, at around 11:00 PM, the toilet in the room stopped working.
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The room wasn’t ready for check in
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Breakfast was ok. Staff were amazing.
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Great
