Pendry Chicago

The staff in its entirety need to be replaced. Tried to use the concierge to make a dinner reservation on Saturday evening and they could not get it, but when we walked by the restaurant at the time we were looking for, they sat us right down as a walk in. Was talking to Crystal at the front desk the next morning and after about 10 minutes I grabbed my lower back and bent over to stretch (had a surgery 3 days prior) she said to me that I was being disrespectful because she thought I was bending lower to talk to her. I'm a little guy, 5'6" and she is shorter than me, but I was certainly not bending over 10 minutes into a conversation to get 'eye to eye' with her. It was then I realized that the Pendry is more interested in hiring a diverse work staff with complete disregard for the customer or the customer's needs or respect. For $750 plus a night, it is nowhere near worth the price and will never stay here again. I can get into the on-premises dining, but that is another joke and huge disappointment. Also, not one 'happy Father's Day', was there with my daughter, from a single person on the staff. Too many better places in Chicago to settle for this place.

Stayed in 5th floor and it was very noisy. A lot of outside noise. At one point I thought the window was open because of amount of outside noise I could hear. Room was quite warm at times even with A/C on due to where the single vent was located.

The location is on the corner of Michigan Ave. and Walker Drive and it can be very very noisy at night! Interestingly, we stayed at London House a few times which is just a block away from Pendry, but it was not as noisy at night. But then again, it could be due to the times we were at London House (often during winter time)?! Room is clean and very spacious. We had a corner room. I requested for the turn down service, but only got it one night in our 4 night stay at Pendry.

We were celebrating an anniversary. We had a greay stay. It was close to all the shopping and restaurants, staff were great and helpful. We will be back again!

Superb

Beautiful hotel. Very clean which is very important to me. Couldn’t have asked for a more perfect location. Food and drink prices at the restaurant/bar were high. Other than that, would highly recommend.

I love this hotel

gorgeous architecture; beautiful bathroom and lobby; excellent valet parking

Elegant but not pretentious. Great location and friendly staff. The beds were very comfortable and the rooms were clean. Will definitely stay there again.

Great staff and property!

We stayed at the Pendry Chicago for a week. The one time housekeeping cleaned our room they did a poor job, including not changing dirty glasses, removing and not replacing a bath mat, not refreshing tissues and toilet paper, and not fully cleaning the toilet. The next day we put a privacy sign on our door and left for the day. When we returned, the sign was on the inside of our door, clearly showing someone had entered the room without our consent. When we brought this up to management, we got the runaround and claims that security scan reports of our door showed only our entries. When I made clear that I had documentation of there being no housekeeping that day through texts with the hotel and receipts showing our absence for the full day and there was no longer any plausible deniability to be had, the security team admitted that a housekeeper had entered the room despite the privacy sign on the door. Later, they spoke to the employee, and told me their internal investigation showed an accidental entry, which makes no sense given the privacy sign on the outside of the door, the hanging of the sign on the inside of the door after entry, and the room not otherwise being touched. The only thing that makes sense is someone cased our room and decided there was nothing worth stealing, then hung the sign inside after it fell off the door. Also, the windows are thin and even earplugs don’t help with the street racing noise and sirens outside . Don’t recommend staying here.

Staff was amazing. Great hotel and location!

Delightful staff and property, perfect for downtown adventures

historic building location exceptional staff; above and beyond bellman service; we felt well taken care of no cashier at the property

Staff was very friendly and accommodating. Sent us to an excellent restaurant. Helpful in planning our activities for a short stay (3 nights) in Chicago. Nice breakfast experience at the restaurant. Again, excellent service. Room was not all that clean. Stains on the carpet which would not be expected from a hotel of this caliber. Towels were frayed which was unusual for a hotel at this level and supplies not ample. Would stay there again based on quality of service and location.

Beautiful hotel in ideal location. The bar is amazing. Hotel is full of amazing details.

I absolutely loved it! I little bit noisy but close to literally everything!

Gorgeously appointed hotel in a fantastic location. The building is iconic and the staff were so helpful and delightful. They could not have done enough to assist. Nothing. It was perfect!

Great and very elegant hotel! I absolutely loved it! The only thing is a little bit noisy but it’s the price you have to pay to be in an excellent location, you have everything you need in a walking distance. I would definitely stay here again.

Great staff and location.