Hampton Inn & Suites Chicago Downtown

The staff was nice! Upon getting to our room, it was much smaller than anticipated, the couch in the pic near the window you may or may not get a room with it. I asked the staff after we saw our room why it wasn’t there and she said often the pictures don’t reflect the room exactly. I asked to upgrade but there were none available. Cleanliness of room was ok, along the window where it’s sealed looked like mold was growing or just dirty not sure which. Breakfast was good.

Room was very clean. The toilet in the bathroom did run often so some maintenance could help with that

The breakfast was excellent

Overall a very pleasant experience.

The breakfast was good! Great location! Everybody was extremely kind :)

This was my second time I stayed at this hotel. Good location

Location, staff, breakfast and overall feel were amazing. Pretty much everything!

Great stay! Great stuff! I recommend this hotel. Convenient location!

This hotel is beautiful and the staff is great! The front desk attendant, Arthur, was especially helpful in assisting me with a parking issue. This hotel is in a prime location!!!! I highly recommend this hotel!

Exceptional

Superb

Our reservation was canceled due to them emailing me while I was in flight on our way to Chicago, I couldn’t respond because I didn’t get the email until we landed and got our luggage and checked my email, I called and they said because I didn’t respond they canceled our reservation and gave our room up. We were traveling to Chicago , so we had no hotel and had to scramble around to find an hotel accommodation! Very unhappy with this whole situation!

Exceptional

The breakfast buffet was great each morning! The location is spectacular- you can walk to the river in 5-7 minutes and the red line access is one block away! There are places to eat everywhere around the hotel and it was a short Lyft ride to anything we wanted to do. The staff were very friendly and helpful. The elevators were always quick and easy to access. After a certain time there was a security guard on site monitoring the door and requiring people to scan their card which I appreciated. Everything was clean and maintained. There is a fire station very close that you can hear at times but it did not bother us at all, in fact the breakfast area has a large glass wall facing it so it was fun to watch their station from the hotel and see all the activity happening (like them testing out the ladder each morning)! I wish there were smart TVs in the rooms so people could stream/cast from their phones to watch things in the evening or log in/out of the apps. There is only basic cable accessible which is outdated. There was no fan in the bathroom which is tough when multiple people share a small room (or the one in our room didn't function). You could hear people's doors slamming very late and very early so it would help to put some slow closing devices on the doors for sure.

Very good

Exceptional

Exceptional

Everything was walking distance from this location, calling Ubers for the night life was great. & staff was exceptional. Easy to find as well. Nothing overall great experience

An excellent,safe, family-oriented place to stay while exploring Chicago. The only issue we encountered was that there’s no microwave available to warm food.

Very clean and great location Nothing