Extended Stay America Premier Suites Austin Austin Airport

Clean room

The location , the staff The first room had an awful smell. We told them, and than they moved us to another room, that the AC didn’t work well, so the room was difficult to sleep but we didn’t say it to the staff because it was the second room already that we asked to leave.

You get what you paid for! No problems with anything and staff were nice.

Location was close to airport. Half of the wall power plugs didn’t work..

Everyone here was so helpful just overall amazing place Accommodation and very helpful the entire stay

Any time I'm in Austin, this is my go-to. The staff is always so helpful

Nothing Nothing employee to check me in. Ended up sleeping in my car after waiting 45 minutes and all the number over and over with a few other people on the lobby

While waiting for my Uber to pick me up after checking out, I urgently needed to use the restroom. To my surprise, I was informed by the front desk staff that there is no public restroom available in the lobby for guests. They explained that the lobby restrooms had been removed because some guests left them in a messy condition. As a paying guest who spent approximately $120 per nights as business trip . even if only for a few hours during a transit stop near Austin Airport, I find it unreasonable that there is no restroom available for guests in an emergency situation. Access to a restroom is a basic necessity. Hotels have housekeeping staff to maintain cleanliness, and I do not believe a hotel of this standard cannot afford to provide and maintain a lobby restroom for its guests. This was a very disappointing experience because the room itself was nice and clean. Unfortunately, due to this policy, I would not recommend this hotel to business travelers or anyone who may need restroom access before or after check-in and check-out, because there is couples block hotel or INN for extra $ 20 or offering same price .

Superb

The location, very comfortable like to a home N/A

Bad

Bad

Very easy and nice stay here

For an extended stay property you had a cook top in the room but no plates or silverware or coffee cups or coffee maker. You had a microwave but no plates.

very clean room always nice to have accessible kitchen

Great!

What concerned me the most was the cleanliness of the bathroom. It appeared poorly maintained and visibly dirty, which is completely unacceptable for any hotel standard. Overall, the condition of the room and the lack of attention to cleanliness and comfort were very frustrating. I rarely leave negative reviews, but this experience genuinely fell far below expectations. I hope management takes these issues seriously and improves the quality and maintenance of their rooms for future guests.

I wold have liked to have decaf coffee as an option.

It was fine. I wold have liked to have decaf coffee as an option.

Exceptional