Candlewood Suites Augusta by IHG

We tried to book a room on base (Ft. Gordon) to visit with our active duty son. Called to verify the location and reservation. We were assured that it was the correct location. Arrived at the hotel on base and was told we had no reservation. Tried to call the hotel I had just spoken with and could never get an answer. Had to pay for another room at the correct location and essentially had to pay twice. Paid for a room never used because I was given bad information and one we actually stayed in. I will be booking room in person to make sure we are at the correct location to be with our son.

Very convenient location and off the main road! This is an older property, and key essentials are dated and noisy. The biggest thing is that the air conditioning systems are super loud, so much so that we had to move rooms after the first night because the air conditioner kept us awake all night. The second room was better but still very loud while it was running, enough that you have to turn the volume up on the TV but not always loud enough to wake you up from your sleep. The TVs in the rooms seem hit or miss - the first room had a TV from easily the early 2010s, while the second room had a smart TV.

I stayed there for a week, but they never came in to clean the room. It was pointless to put a "Please Clean" sign on the door or complain. I ended up staying in a dirty room.

The location is very good as I was there visiting my daughter who's a college student. The room wasn't the cleanest. The sheets had hard things on them that I had to clean. The air did not work well; and we could not connect to the wi fi

The room was filthy and the customer service was horrible.

The stay was quiet

The rooms are big you get a tub shower combo along with refrigerator fridge and a stove top The blackout curtains fail down on me do to the curtain only having one clip on the opposing side but I just rigged it back up and told the front desk upon checkout

Location Cleanliness

The room tv volume kept going up, the ice maker didn't work

The location was excellent the room was a great size! The shampoo and conditioner was blah

Great time at the candlewood suites

The hotel was a Flaming mess

The room was not cleaned prior to my family’s arrival. I had to change my bedding. There was a musty scent in the room. I had to clean the bathroom as well. When I asked for a refund for my last day because we were leaving early, my request was denied even with all that wasn’t done in the room. And the manager didn’t have the decency to tell me that the request was denied. She sent someone else to deny the request since she was too busy.

The room provided was unclean and the replacement room was under construction I cancelled my stay there and went elsewhere. The experience was very unpleasant.

Room was very nice. Staff was extremely nice. It was a good trip

LOCATION, PET FRIENDLY

Great

Staff is so rude

It was great from beginning to end. Our hostess when we checked in was Amazing, her name was Talonga or something like that I'm sorry I can't remember exact name and I should have because she was great. Thank you again for everything. I'm in customer service industry and this is how I treat my customers.

There was some kind of altercation in the parking lot outside of the hotel on 30 August and the sheriff department was called and three sheriff vehicles showed up. The TV reception in my room was not clear and there were loose floor tiles in the bathroom.