Staybridge Suites Atlanta - Midtown by IHG

Upon arrival (at 3 o'clock) we got in line to check in the hotel. We waiting about 45 minutes and got to the desk, at which time we were told there wasn't a room ready because the housekeeping crew had several "call ins". They didn't take our name or number, I was told to sit on a couch and they would call me up to the desk. We finally got in our room about 6 pm. We had friends who didn't get a room until the next day (even though they had paid in full months ago). When we got to the room the ac/heat didn't work....the temperature did not change and the unit itself was extremely noisy. We went out and when we arrived back at the hotel our keys didn't work, we were told their was a glitch in the system. They programmed new cards and a security guard had to escort me to my room. The new card did not work. A friend got stuck in the elevator for over an hour, the elevators were very touch and go. On the last day there was another issue with the computer system. Overall an awful stay and I would never stay here again. It was recommended by friends who had stayed here two years ago and they noted a noticeable change. People asked for refunds and/or credit they refused.

All went well. No problems.

Air/Heat didn’t function right,Balcony door wouldn’t open, There wasn’t an iron in the room, Room/Suite was spacious and fairly clean

Waited 2 hours after check in time for a room. Room was dirty and bed sheets and blanket looked to have been used/dirty. Only a half of a roll of toilet paper was in the room for a 3 night stay. Maid service and front desk lines remained off the hook.

Will definitely stay here again.

Good

Beds had bugs and not clean

We had difficulty locating the motel in the downtown area because the name was not clearly specified. There was no available parking, and the overall service was poor. Additionally, the female front desk staff member working the morning shift was rude and unhelpful.

I enjoyed the king apartment it had everything I needed.

Air conditioner didn't work the entire time (we were roasting in our room all night), we were forced to take a different room that we didn't book, and they sheets they brought with the roll-out bed were stained and dirty. Hotel has offered a full refund to us.

The room was dirty. Urine in toilet upon arrival. I was put in the smallest room.

Hotel is very dated , front counter staff do everything they can to service you with what they have. Service time of turn over the rooms is very slow . Good location to get around , but the outdate hotel and pictures is to different things when customers go to room.

Hotel needs a major maintenance as multiple things were either already broken or broke while using. Heating in dinning area was insufficient and Staybridge front desk was closed and customers were directed to Crown Plaza reception.

The first night at 10:30pm, I didn’t get any blanket stuffs for my sofa bed. The front desk phone was unreachable, I went to front desk to ask for sofa bed blanket stuffs, she promised to be delivered to my room soon, however, until midnight 12:00am no one sent us any blanket stuffs. Front desk phone still was unreachable, I had to g to front desk from floor 22 again. The next shift front desk person was there. I told her about my previous request, then she provided me a thin sheet of blanket, which was not my request blanket stuffs. She said to me that the house keeping was not on duty at midnight, I asked to get the blanket stuffs from other room, but she said that she was not allowed to go any room to do so, and she can not provided another room for me to stay, So had to wait until next morning for manager to resolve the issues. It was very bad customer serviceI. I paid the money to sleep at Hotel, she asked me to wake up until tomorrow morning, I asked for other options, then she asked security person to check other rooms whether they have sofa bed blanket stuffs there, there was no more there. The security guy found the blanket stuffs from somewhere to get it to me. It was 1:00am already. It was terrible experience with the hotel. I can not sleep at that night. I’d appreciate compensation for the inconvenience. Thank you.

My stove was missing knobs, the heat was not working, and the room was missing linens for the sleeper sofa

The property was extremely cold. The sofa sleeper mattress was ill form, no bedding for sofa sleeper. Parking too expensive, nowhere to park to check in. Phone in room didn’t work, had to go down to front desk to ask for bedding and take them to my room. The worst Staybridge I’ve stayed at. Would not recommend to my worst enemy.

Safe clean supportive speaking copious blessings in return

Check in was a breeze and very informative. Room was clean and ready

Bathroom and basin are clogged even with using low flow water..

Like this hotel, ideally location, friendly staff, convenience amenities and cleaning room. Very high quality service and valuable stay. Recommend