SpringHill Suites by Marriott Asheville

Very comfortable & clean Handicap parking was taken up by junk & construction materials. My husband is an amputee & had to park far away from entrance

Poor

Room was ready and clean on time. Staff at the reception was very nice. The hotel is in the process of construction, but it feels like demolition. On the last day we woke up to loud banging in the next room to ours with workers walking on the porch roof right outside our second-floor window while we were getting up. There were furniture and mattresses removed through the window of the next room over. There were very few people staying in the hotel too. Also, the housekeeping is no -existent. We stayed two days, three nights. First day nobody bothered cleaning our room at all. We have asked at least three times and only then, the next day, they have cleaned our room. But the hair conditioner ran out and was not replenished, one of the white towels had a black spot on it, and trash was not removed.

It as good

Superb

I arrived to check in at 10 pm. I had booked a suite with 2 full beds and pull out sofa. When I arrived, the front desk woman said no rooms were available with 2 full beds and a pullout sofa. Only 2 queens. I have 5 people in my family and needed the room I booked. She called 5 others hotels in the area owned by the same company. I waited 40 mins at the front desk. She finally said oh let me go check room 118. Came back and said you can have that room. She could have saved me all that time and stress and just gave us that room from the beginning. It was stressful and exhausting after arriving so late. The pool was freezing and not heated and the room was not super clean. Hair in the shower. Would not stay here again.

It is being remodeled. Not a good time to visit, probably better after. As it was, half the parking lot was being used to stage construction. Work started at 6am so hope you intended to wake up then.

Superb

They should not be offering rooms during their extensive renovation. The workout room had no air and it was 80 degrees. We got a good rate ($112) but would not have stayed if we had known the extent of the renovation going on.

Off the property was a bunch of homeless people, but they don’t seem to bother.

Everything is clean Off the property was a bunch of homeless people, but they don’t seem to bother.

Very good

Totally under construction. I feel like that should be disclosed prior to stay. I would not have stayed there under those conditions. It need the facelift though. I would have preferred not being there during the remodel.

I do not recommend. We entered and the smell of paint is there. It was a work zone not a hotel. Room was not great, and food was not great. Pool was not clean neither. Overall not pleasant.

We entered and the smell of paint is there. It was a work zone not a hotel. Room was not great, and food was not great. Pool was not clean neither. Overall not pleasant.

The location to my event When I got there the front desk attendant messed my rooms at check in overcharging my card . Claimed I only had one room but I reserved 2 rooms then proceeded to give different rates for the 2 nd room and charged my card again incorrectly it got frustrating.There was construction going on early in the morning that was loud and woke us up .

Location Under construction and shower was not 100% clean.

Construcción Dust was not removed daily

Quiet, friendly staff Construcción Dust was not removed daily

Property was being updated so a bit messy but very well handled by staff.