Comfort Inn & Suites Amarillo West Near Medical Center

The lady that checked us in was on a personal call and ignored us the entire time I was trying to check in while my 1yr old and 9yr old nephew waited to get in a bed after a long drive. The property itself was just okay.

Location and size of the room were great The rooms and facilities need updating

The cleaning staff knocking on my door at 8:30am the day of checkout to see if we were in the room still so they could clean it. Woke me and my children up when checkout is not until 11pm. Horrible for me and the kiddos.

I booked this place thinking i was going to get to use the hot tub and turns out it was out of order with caution tape over it. Our room smelled like wet dog and feet. Went to use the jacuzzi in the bathroom and tried multiple times to turn on the jets but they never come on until last minute when i was about to get out of the bath. Would not recommend staying here if you are staying for more than a night

The breakfast was good, coffee etc. The room was clean and the beds were comfy. A/C worked well. The only issues were the back of the bathroom door was severely chewed up looking and badly damaged from previous guests and the upstairs occupants were loud and didn't quiet down until about 1:30am. For the cost, I rated it as ok/good. Location was great though right off I-40 west. Plenty of nearby restaurants available too.

Clean bedding and towels. Free breakfast was better than most. Terrible parking options. Parking mainly available on 1 side of entire building or on the road in front. Night staff was not too friendly but ok.

Superb

It was a great experience.,

Very good

Great location, breakfast and comfortable beds

Unkempt lobby with old tattered furniture; moldy smell & dirty throughout hotel; dirty carpets; wife could not sleep comfortably due to the place being so bad; breakfast was okay with the exception of a half working toaster; it was not worth the money spent…sorry

The carpet was dirty and well worn in our room. The hall was in need of a vacuum. The entry mats were very dirty and worn. The staff were great, very friendly. I think a lot of construction crews used this as a temporary residence?

good

Smells really bad. Old and moldy.

Exceptional

Exceptional

Do not go here the lady that checked us in kept spitting in the trash can.our room was very musty the toilet had a slow drip and was told we could deal with it the hot tub was broken and green and moldy and the pool was a nasty yellowish green me and my wife and kids checked out early and didn't even attempt breakfast will never stay at another comfort inn

Location availability price Gave me a occupied room upon arrival someone started yelling as I was opening door my daughter reached in remove latch we didn't know it was occupied I'm fortunate he didn't slam door with my daughters fingers in between.coffee cold in afternoon .carts handles were broken

Very good

Last minute reservation based on the hotel we were to stay at was filfty and smelt of mold Bathroom door needed to open out and not into restroom.