Residence Inn Columbia West/Lexington

Just great overall experience , clean room and great staff!

The bathroom had a commode for little people and there was no hot water in the afternoon or evening in the shower

Every thing was great

The room and property were clean and well maintained. The staff were very kind and helpful. Parking was easy and the hotel is in a great location. Truly enjoyed my stay.

Enjoyed our stay! Definitely a 10 out of 10 experience!

Our room was not ready at check-in time, but they were very apologetic and we were able to get to our room about 20 minutes later. All of the staff were incredibly welcoming, friendly, and helpful. Enjoyed the pool and breakfast. Clean and nice property. Very convenient location near Lexington Medical Center. There are also a lot of dining and shopping options nearby and reasonably priced gas.

I stayed in a recently renovated suite and it was fantastic. The best feature was the shower control opposite the shower head, great idea. The breakfast included was also fabulous. Enjoyed my one night there immensely. Very close to the Riverbanks Zoo where I went the next morning. Ery nice zoo.

Not a significant entrance nor handicap entrance off driveway but down a ways. Not as convenient. Think about all your customers and their needs.

Room was clean and the staff was very friendly.

Great Only one waffle iron

Very clean hotel and especially helpful staff.

Room was clean, staff was pleasantl and accommodating. Facilities were clean.

The suite was very large and well equipped. Perfect for a multi day stay. Lots of room, nice kitchen facilities.

Breakfast was cold. The coffee was cold as well. 2nd morning was a little better

Great location near I-26, and good breakfast included. Some hotel construction noise going on during our stay (hammering). Not too bad though

Clean, new room, staff all excellent, kitchen in room was excellent.

Their coffee at breakfast was the best weve tasted in a long time. Breakfast was good with a lot of variety. Location is under renovations but they didn't interfere or disrupt anything. Staff were very friendly and helpful ensuring we knew where and when breakfast was going to be served. Room was comfortable and had everything we needed.

Very clean Hot water was only warm

Great staff. Convenient location. Clean and spacious suites. Wi-fi upgrade is needed - lots of lag. Second stay. Will be back again.

First room was located on a row of gutted rooms with the doors open. The floor was under renovations. You could smell the saw dust on the entire floor. I was told construction was scheduled daily from 8-5. I requested a room that wasn't near rooms under construction. When I walked into my new room with my 1 yr of grandson, I found a wad of chewed gum on the floor. The room had just been "cleaned." I requested to have the entire room (re)vacuumed. The toilet had hair strands all over the seat, and what looked like dirt smudges. When I asked one of the ladies cleaning rooms if someone, (or if I could get cleaning supplies to clean it myself), she rolled her eyes and said, "I checked that room myself. The seat is not dirty, its a burn. You can just go to the front desk and complain." I tried to tell her I had no plans on complaining at the front desk, she kept ignoring me. She eventually called someone on her radio to clean it. Day 2, a guest was in the breakfast area with her dog - touching him and touching the shared utensils to get food. A kitchen staff member told her she had to remove the dog from the area. Day 3, I watched a guest take breakfast sandwiches off her plate with her bare hands and place it them back in the warmers. I told the staff in the kitchen but nothing was done. I then told the rep at the front desk. Not sure if she ever addressed it. This is my second time at this hotel. First stay was fabulous, this stay was disappointing.