Doubletree Hotel South Bend

Rooms were nice. The common area is older. Staff was very nice.

Pleasant

Great hotel to stay at!! The staff was very friendly

The beds were nice staff were great The front and back door were broken and I had to walk completely around the building with all my luggage! Also the reason I booked was because of the hot tub (injured back) but everything was closed!

Very good

The entire staff (front office, room service, maintenance, bar, and breakfast) were of thr utmost!!!

Shocked! Really nice room. BUT…lobby under construction, pool out of order, bathroom off the restaurant…out of order, 3 night stay…NO housekeeping, trash piled up, no fresh towels, no coffee, no shower gel, 1 bar/sliver of soap…returned to room 11pm each night following reunion events…went to front desk…no housekeeping at that hour. Took 40 min (after midnite) for a maintenance man to bring pool towels, but no coffee, no soap. I returned to the reception desk after midnite in PJs…at least give me coffee for the morning. Felt like a beggar!! AND…went to front are Silver Level Reward Members. Terrible terrible stay. Such a shame because it was a really nice king room. Perhaps they are short staffed, but when it’s Reunion Weekend…isn’t there something you can do? 3 days? No housekeeping ? In our way to reunion the last day, we: Took our trash to an outside bin. Bought coffee at McDonalds. Bought soap at CVS. Just couldn’t trust that the night receptionist could get a housekeeper to our room before our 11pm return.

The staff was very good...! Easy check in and out... room was very clean....had an issue with the toilet and it was fixed immediately..!! The public areas could be addressed... not as clean and new as the rooms...

Great!

Very good

The hotel was dirty. The bathroom did not work properly and when we metioned it to the front desk they did nothing to fix the situation. The room was not cleaned any of the days and we where ther for 4 nights. We asked for it to be cleaned and whewre refused.

Disappointing

The view and the glass style building The pool was broke /cold. The whole reason we booked it

The view and the glass style building The pool was broke /cold. The whole reason we booked it ?

The breakfast was awful and wasn't worth the cost. The carpets in the hallways and the elevator needed vacuuming. The room floors were dirty, as was the toilet, and the double beds were full-size, making it uncomfortable for two people to sleep in them. It was an unpleasant stay.

location staff locked us out of our rooms. they said our cards were declined. we paid through Affrim. family and friends was worried we would have to find another place to stay in the middle of the night after returning to our unpacked locked rooms after 12am.

Great accommodations and the staff was very hospitable.

Location is great but needs some maintenance

Location and view The room was spacious. The bed sheets were stained on one of the double beds very noticeably. Not impressed. How a cleaner did not notice this is beyond me! The shower doors kept sliding open leaving the floor soaked when showering. The towels were not plentiful The shampoo and shower gel dispensers were empty.

Staff was very friendly and accommodating