The Westin San Jose

Staff was very friendly and helpful. Hotel was in a good location for us.

My stay at the Westin was to watch a concert. The location is idyllic and easy to access. From the moment I got there, the staff was incredibly helpful and welcoming. Our checkout was so smooth and staff was willing to support us every step of the way.

This is a beautiful property! In the heart of San Jose and located close to the San Jose airport. Things to plan for: there is no parking at the property itself however there is a paid parking lot across the street and a parking garage close by. Breakfast is not included however they do have a restaurant in the lobby. I highly recommend staying her and I would stay again.

Good location

Very helpful staff, everywhere. And an excellent breakfast, after the wonderfully quite night's stay.

Clean room and bathroom. Beds were comfortable. Property was well maintained.

Exceptional

Location There was stains on my towels.

I had a good overall experience at the Westin San Jose. The location is excellent—within walking distance of several restaurants and the convention center, which made getting around very convenient. Check-in was quick and easy, and the staff was friendly and helpful. While the rooms are on the smaller side, they were clean, comfortable, and well-maintained. Overall, it's a great option if you're looking for a convenient stay in downtown San Jose.

Otherwise, staff was nice and room was clean. Bed was comfortable.

Location Shabby in appearance, unclean. First room had an unmade bed. There were no accessories in the bathroom. Carpet stained. Windows dirty. Electric plugs unusable.

Very clean and friendly staff!

This is my go-to hotel when staying in SJ. I love the old charm appeal but with updated modern amenities, particularly, the walk-in shower. The fitness center is very well maintained and kept well stocked with towels, water, and functioning equipment.

Enjoyed seeing the historical hotel saint Claire now operated by The Westin Hotel. Very clean, comfortable room with great access to San Jose downtown amenities.

Exceptional

Staff was very helpful

I was disappointed to be charged an additional $40 per day cleaning fee because I was traveling with my service dog. Ironically, the only item that needed to be changed was the duvet, which I specifically requested to be replaced. Despite my request, I was left sleeping with the same duvet for almost an entire week. I also left tips for housekeeping throughout my stay, yet the duvet was never changed. As someone traveling with a well-behaved service dog, I expected better service and a more reasonable approach to cleanliness and guest care.

Exceptional

Bad

Exceptional