Hotel Zeppelin San Francisco

The room was dark. At my age, I can use all the light i can get

The rooms were very spacious, clean and unique. The staff was very helpful and pleasant. My only complaint was the elevator should have more security and a card key should be required to go up to the hotel rooms. There was an unhoused man whom made their way up into the hallway. Other than that, the hotel was terrific and we would stay again!

Very helpful and personable reception staff. Wi-Fi was poor.

Very good

The hotel is in a a central union square location. It is stylish, clean, and the staff were so pleasant and helpful.

Funky, well-located hotel 2 blocks away from Union Square and the end of the Cable Car line. Coffee service not so great but the restaurant has breakfast you can buy. The room was good and not like a box hotel which we liked.

We had a great time at this hotel in the heart of Union Square. We were lucky to get a room towards the back on the sixth floor, so it was pretty quiet. The vibe of the hotel is great and the rooms were painted dark shades of black and dark green. Beds were comfy & bathroom was fun!

Staff was great. Clean and quiet room.

Loved this hotel! Perfect location near Union Square for transportation. Beautiful room. Well maintained property. Our teens loved the gameroom in the basement.

Superb

The staff was very friendly and the restaurant next door was absolutely delicious

The room was fine, quiet and comfortable. Location was convenient.

Disappointing

Great location

Bad

We stayed in the family room, which is essentially two studio-style spaces sharing one bathroom, with a sofa bed and two full/queen beds. It worked well for our family of five — just know there’s no real privacy. Things took a turn on our second night when I discovered a used thong rolled up near the curtains. I’m particular about where I stay and chose this hotel specifically because of the reviews. I had already been letting a few things slide — the bathroom light wouldn’t turn off, the mini fridge smelled like old food, the gym had no sanitizing wipes when I was there at 7:30am, and the room had only 3 towel sets for a space meant to sleep 5-6. I was giving the benefit of the doubt, chalking it up to being overly picky. The underwear I could not let go. When I brought everything to the hotel’s attention, their response addressed the towels first — with an explanation of their policy — which felt a little defensive given the bigger issue at hand. They did waive the amenity fee and offered a room change, which I declined since we were checking out the following morning. I appreciate that they responded, but I won’t be returning. On a bright note — the attached restaurant was a highlight. Incredibly warm staff, great food, and the guacamole was amazing.

Exceptional

Great location! Nothing

Nothing

Great location and staff. Room was nice but it was very noisy during trash pick up at 2 am.