The Sterling Hotel

Unfortunately the room was not very clean. There was hair all over the bathroom, and the room itself was just run down. The sheets seemed clean but the bed was sagging completely on one side. I kept my socks on while walking around the room and they got yellow on the soles. I had a very difficult time sleeping because a water heater or pipes were clanging very loudly all night long. I understand this is not a major chain hotel but a quiet and clean place to rest is not unreasonable especially at this price.

I come to Sacramento quite a bit for work and while there are plenty of hotels in the depths of downtown and along the Sacramento waterfront there are not a whole lot of options near the Capital and other state agency building. The Sterling is AWESOME for an affordable boutique stay in a very walkable and lovely part of town where accommodations are limited. I plan on making this my regular spot to stay when I'm in Sacramento.

The bathroom was not well maintained

They need to invest in new tech for doorkeys/cards. Room was large and comfortable. Location was great for Old Sac/Golden1 Center activities.

Everyone thing was great

Old building with interesting rooms. Bed was comfy, decor was cute but they could use classier trash bins and bags and the windows were dirty. Our tv didn’t work and the jacuzzi jets didn’t work which would have been nice to know in advance. No one onsite after 4:30. Overall okay for the price.

The electronic lock on our room door was a mess. Also, we were traveling with a baby and the access was very difficult. Otherwise, the place is cute and reasonably priced. Parking is a bit of a pain but there are a number of lots and garages within a couple of blocks.

such a beautiful suite! I loved everything. The staff was great and it was a fun boutique hotel. I recommend people to try it if they are in town for a night or two.

Location is good and parking although on the street was easy to find. Outdated and the electrical capacity load to power tv accessories, laptops, phones, etc was limited and would power off if running all together.

one of our key cards deactivated after using it a few times. we got another out of the lock box, which then deactivated after a few times again. we were guests for a wedding and were worried we'd be locked out all night. the first time staying at a hotel without any onsite staff to help after 4 pm. probably won't stay again for that reason.

Malia was amazing she made sure we were taken care of. My daughter was married there and Malia took extra time and made sure everything I needed for my daughter’s day was taken care of. I would absolutely stay here again!!!

Fun and beautiful hotel. I wish I had more time there. Beautiful hotel and attentive staff! Sadly out flight arrived late and our dinner plans in the immediate area was not meant to be. Room was beautiful, bed was amazingly comfortable, this would be a fun place for a wedding party. What I would do next time… get a morning flight!

Bad

Not really a hotel. The front desk closes at 4 pm. We are told this in a tiny little addendum at the bottom of the Expedia reservation, there is -no- indicator on the booking page when booking. They take your money and then you don’t have a room, and they say no refunds. How is this not a scam?

Not terrible. We paid for the most expensive room there, but 1 lamp was broken. It had a dual shower head plus a handheld shower head, but only 1 shower head worked. The soaps in the bathroom were all empty. It didn’t seem like there were other guests when we stayed on a Tuesday night so not sure how that got missed. Could have been a better experience if these basic things were covered. When you pay for the most expensive room there, which is a honeymoon suite… you would think you would have all amenities and things to not be broken. Also be aware the view from the room is a back alley with all the dumpsters and around 6:30 am there must of been tree cutting or landscaping very loud noises and then people throwing trash away which was also very noisy. Other than that location is near everything you need in sac and the room was cozy. Whole hotel had a weird smell like too much cleaning product trying to cover up a worse smell. Also homeless people surrounding area at night which isn’t the hotels fault but worth knowing before staying

The room itself was gorgeous and spacious, however there were visible stains on the couch. My main concern though, was the lack of attention at all from the staff. Even during hours in which they were supposed to be there (presumably 9:30-4:30), they were gone from the front desk and not answering messages. To preface, they said to message a specific number for anything we needed in addition to another number we could call. My friend who was staying with me messaged on a Wednesday for towels as we felt we needed more than what they had given, and we never received a response. On Thursday I messaged at 2:50p, over an hour before they were supposed to leave, and never got a response until I sent “hello??” hours later. By then it was after those hours so they were definitely off the property, and we could only get one extra bath towel and a couple extra hand towels they had out in the hallway. It was just an extremely disappointing experience for booking what was supposed to be the best room in the hotel. Other than the lack of staff to help, the place was clean and comfortable. Would stay again as long as I prepared by bringing some of my own towels.

Overall, hotel stay was nice. Feel like the property could use a little refresh. Walls are dinged, carpet is worn and not very clean. Sink in bathroom of room 200 was leaking. Water is such a huge concern in CA that I felt this reflected poorly on the overall maintenance of the property.

However, there were a few issues that took away from the experience. When I went to use the shower, I noticed leftover soap and a partially used mini shampoo bottle inside of the shower, which made it seem like the shower hadn’t been fully cleaned. The shampoo, conditioner, and body wash bottles in the shower were empty, but the hotel does provide little tubes of each with more in the hall if needed. Additionally, one of the shower heads and the detachable spray head were not functioning properly. The WiFi was also spotty which honestly wasn’t too bad because we were out most of the time. Overall, the hotel has great potential with its friendly staff and beautiful rooms, but attention to detail with cleanliness and maintenance would really improve the stay. That being said I would definitely come stay again!

Love it! Quiet and clean

Nice place but key card reader has issues was stuck outside for 15 minutes with no one at front desk. There was a light that would blink on and off all night was very frustrating.