Courtyard by Marriott Reno

Easy parking

Have stayed at Courtyard hotels many times and other Marriott hotels and had great experiences. I think this one fell short. This hotel had a lot of issues. The shower didn't have body wash, the water pressure was really bad and the shelf and the shower looked like it was going to fall at any moment. Also, the elevator didn't work. When you pay a little extra, you expect a better experience, but that's not what happened here. I think your best bet is to either spend a little more or spend less and keep your expectations low.

Exceptional

Beautiful hotel. Very friendly staff. Very comfortable beds. Really nice breakfast & coffee. Nothing

My vehicle was backed into right in front of the building. I requested footage of the parking lot and never heard from any employee. I am super frustrated with this situation and can’t believe a Marriott doesn’t have parking lot cameras.

Great updated rooms! Perfect amenities such as state of the art gym and restaurant on premises. The front desk staff were wonderful and very inviting!

Easy access, close to my needs and places to dine and shop. Everything is ala cart and no typical continental breakfast. Other than that, its a good location

I contacted customer service regarding these concerns and was told that I needed to go to the lobby at 3 p.m. to speak with the manager. As a guest, I should not have to track down management because the room was not properly cleaned or inspected before the next guest arrived. This issue still has not been resolved, and because of that, I would not recommend staying here.

Bed was rock hard but otherwise the hotel was great. Clean, friendly staff.

Clean hotel, convenient location. The walls are thin so you can hear everything, like your neighbors shower. The tv didn’t work. The conditioner and body wash were empty and no wash cloths were provided. The shampoo is awful and the hair dryer literally lit my hair on fire. The food at the bistro is terrible (as in my scrambled eggs were cold two days in a row- they’re not freshly cooked), but the Starbucks coffee is good. The woman working the bistro is the hardest working employee, but the front desk employees seem tired and indifferent to guests. Parking is hard. Amenities for a basic businesss trip are lacking.

Gabriella (Staff) was excellent!

We would stay there again because it met our needs.

Exceptional

the parking was great

Breakfast was cooked to order and service was fast and friendly. The room was clean and spacious. Parking was easy.

Good

The Bistro served a frozen Patty and it was gray.

I didn’t the room was nasty hair on the floor everywhere The room was nasty left a day early pet hair everywhere stain on the blanket

Buyer beware!!!!! This place is awful! I reserved a 2 queen room and at check in they gave me a king bed only, did not tell me they switched it and when I showed them my reservation they told me it was my fault despite the reservation clearly showing 2 queens! When the manager arrived on scene she told me the hotel was full and they had no other rooms and that I had to take what they gave me! Wow!!!!! So don’t trust them! Staff was absolutely awful! It was so bad I cancelled my reservation and went somewhere else to salvage the trip.

Exceptional