Homewood Suites by Hilton Raleigh - Crabtree Valley

connection to wifi was a big issue until the next day host gave me a preferred customer code

Those 2 request I paid for & did not get. Very disappointing!

The staff who handled the breakfast was amazing as well as housekeeping!! However everything else wasn't!! Checking in was not easy since the phones were down so couldn't get in contact with anyone for assistance. The carpet in room and hallways have many stains. The tub was so clogged & took hours to drain. The toliet continues to run after being flushed for at least 20 min. Then on top of that there is the construction and loud banging that's made it hard to sleep. Overall I wouldn't recommend or stay at this location again despite how good the staff was.

Disappointing

Our room was very warn, furniture was old, carpet was very old and dirty in some places. Again, we should have been alerted.

Construction limited parking area, noisy and internet/cable issues.

Pleasant

Everything was great except parking was horrible! They should tell folks that they aren't very much room for parking because of lot maintenance! Two thumbs down 👎👎

I love staying at Homewood Suites at Crabtree. My only complaint is that the side door entry has been broken since my December stay (2025) … meaning that your room key ostensibly unlocks the door but when you use the handle, the door is still locked and won’t open. People have devised ways to keep this from happening, but that creates security issues. Please, Homewood, get the door fixed properly for the security of your customers.

Was in town for a family event and traveling with other family as well who also stayed. My first room, we had those little white flies coming through the vent in the living room area and our toilet wasn’t keeping enough water to flush so we requested a room change. The staff was very accommodating and switched our room which had no issues. My only complaint is when booking, we weren’t notified of renovations going on. We only got a notification before check in on the Hilton app. I understand the hotel is going through changes for the better so I would definitely stay again once the renovations are completed. The breakfast staff was also very helpful and nice!

In the morning, the breakfast was very limited, They didn't have any Decaf coffee out, no forks, no coffee cups. When asked about decaf, the staff said if we want some, he will make it???

Good

Breakfast was fresh and hot

The hotel is very outdated! It needs a major Renovation!!

Property was old

No USB plugs was a surprise. Breakfast variety of hot items was sketchy.

Clean room, nice staff and conveniently located.

Excellent

Exceptional

Exceptional