Extended Stay America Select Suites - Pensacola - Northeast

Our room showed signs of wear, including broken blinds, and we had to go back to the front desk to obtain a TV remote that should have already been in the room. The beds sat on exposed metal frames that left the entire area underneath visible, which contributed to the institutional feel of the room and made the accommodations seem less comfortable and inviting. There were frequently people smoking cigarettes directly outside the main entrance, which was unpleasant when entering and exiting the building. Guests were also required to use a key card to access areas beyond the front desk, which added to the sense that security concerns may be an issue. Overall, the hotel felt old, poorly maintained, and not particularly welcoming. I would likely choose a different property on my next visit.

Everything was good?

Absolutely nothing. I checked in, saw the room and left. Drove all the way home after a funeral because it didn’t feel safe, frankly smelled like vomit and cigarettes, and was way overpriced. The front office gentleman and the cleaning lady were both very nice and cordial and were a blessing. But this place just isn’t made for traveling visitors. Not at all. This is not a hotel for visiting comfortably. I checked in, saw the room and left. Drove all the way home after a funeral because it didn’t feel safe, frankly smelled like vomit and cigarettes, and was way overpriced. The front office gentleman and the cleaning lady were both very nice and cordial and were a blessing. But this place just isn’t made for traveling visitors. Not at all.

yes

Yes

Convient location My room smelled like throw up from the moment I checked in. The coat hanger rack looked like it never had been cleaned in its life with what looked like rat shit all over it. The toilet seat was sliding around like it needed to be screwed in. The microwave was nasty with food that had been crusted on it that looked like mold. They had 2 burners to cook but no pots or pans to use

Yes

It was the worst hotel I’ve ever stayed in. Dirty towels on the floor, no clean towels, springs felt through the mattress, toothpaste on the sink, toilet paper on the floor. Would not recommend.

the location being close to work is why i stay here THE INTERNET IS WRONG IN REFERENCE TO THE STOCKED KITCHEN……you do get a full size fridge, microwave, and 2 burners, but that’s it!!!! NO DISHES, NO POTS/PANS…you can purchase them ??? it is a very old property that as soon as you step off of the elevator, you can smell the mildew, however, they are doing renovations.

The room was not cleaned and multiple stains on bedding How dirty it was

I did not stay. But was charged even though I cancelled at the property with booking.com The smell of dogs and the rooms looked nasty

Nothing. The clerk has requested a refund to me from Booking.com Everything smelled like pot. Dark dingy. Dirty. Filled with questionable people. We were afraid to stay.

The staff was very nice the room was not cleaned and it smell bad had bug I had to change rooms 3 times because someone was already in the room that was booked I didn’t enjoy my stay and I will never return I didn’t even sleep because it was loud and nosy at night and the person next door to me had a dog barking all night long never again

The room was horrible. The bathroom was dirty. We could tell the toilet had not been cleaned. There was trash on the floor. We stayed for less than 30 minutes and checked out. The only thing good about this experience was the young lady at the front desk who checked us in. She was very nice.

The room was very neglected.The floor was gritty/dirty and there was a roach crawling on the pillow of the bed....needless to say, i didnt stay.

The workers were very nice. I checked into my room I went to go get something to eat. I started to eat one of my dishes,. I fell asleep and woke up to a ton of roaches big, small, babies all over my food and drink .I was so disgusted. I went to front desk they offered me another room. I checked it out the refrigerator was nasty I said no this is not acceptable I need to be refunded. They explain it would take 3 days to 10 business days. That was not acceptable with me. They comped me to their sister location which was much cleaner.

nothing that I didn’t like really, could definitely use better beds

Great service

Everything smelled like cigarettes

Burning at the front desk was amazing