Baymont by Wyndham Orlando South

Good

Disappointing

Exceptional

Good

Roaches in the room. I have both pictures and videos that proves it! The size of the roach also proves that there's an infestation at the hotel. I stopped by the front desk to ask for a refund, they told me to call booking.com. Then the hotel refuse to issue a refund upon being contacted by booking.com with bogus reasons. If they keep up with their lies I will push the matter to Florida DBPR, the better business bureau and a consumer complaint to the Florida attorney general. Their handling of the situation is simply bad business practices.

The staff was the best part The room I reserved wasn’t even avail they never notified me, breakfast was very mediocre! No fruit, limited options.

Bad

Discounted price for booking online Broken dresser, clogged shower drain, broken shower knob, stained carpet, old pillows that should be replaced

Exceptional

Hot water Dirty, bad smell, ac make bad noise, they said breakfast included but is only cereal or toasted bread and coffee, so bad!

Bad

Location to other venues was good So much: 1. Cleanliness 2. Broken blinds 3. Cracked walls 4. Dirty tub and enamel removal 5. Biggest thing was being awaken at 3am in the middle of the night to collect deposit. Very scary

Good

Roaches in the room

Exceptional

The room was disgusting

Pleasant

Pleasant

The property wasn't very well maintained. The rooms aren't that nice, but we had to stay for 5 nights and we wanted to save money. The amenities were tiny and not very helpful. They said the staff only came to refresh the rooms every 3 days and no one ever did come to refresh anything. We had to ask for fresh towels and new amenities. I took the trash out myself a couple times. The whole property smells strongly of weed. It was hard to sleep at night because that's when the smell was the strongest. The air conditioning was ok, just the unit under the window. It kept us mostly comfortable but it had to be on the entire time. The halls were hot and muggy and smelled. I will say that the front desk staff was very friendly and did help with my requests for a hair dryer, fresh towels, and amenities when asked, but the cleaning staff was always on their phones when we walked by. The location isn't a bad one, it's near many of the major roads we needed to use and that part was easy. Overall, I wouldn't stay here again. If you need to save money over anything else, it's not the worst option. I will rethink how I save money on my trips moving forward, as I'd rather stay somewhere cleaner, where the staff at least takes out the garbage and refreshes towels more often, and it does not smell strongly like weed a majority of the time.

Por outro lado, durante toda a estadia não houve limpeza do quarto — apenas trocaram roupas de cama e toalhas depois que solicitamos. O café da manhã é bastante básico, sem muitas opções. No geral, o atendimento foi bom e a localização ajudou bastante, mas a falta de limpeza diária e a simplicidade do café da manhã deixaram a desejar.