DoubleTree by Hilton Omaha Downtown

Hotel is outdated- felt dingy. Desperately needs a remodel. Elevators took forever and the button would go out multiple times while we were waiting. Didn't have hot water one morning. What they charged during the College World Series was outrageous for the quality of the hotel

Bar was under staffed and could have earlier in the day

Standing water in the tub. Water leaks above the toilet & shower. No hot water for two days. Front desk does not answer the phone, and we had a family member with mobility issues, so getting the shuttle to pick us up was impossible. Only one elevator seemed to be working. The entire facility is outdated amd falling apart.

Staff was very nice and helpful. It was a busy weekend for them with Wicked being in town and a huge baseball tournament taking place. With how many people were there the staff never had a line and always had a smile on their faces. I also really liked how they had someone operating the elevators for you. No kids just pushing buttons to ride the elevator.

Hotel is very dated and dark. A very 80’s feel. Baseball themed decorations were bought at Party City and didn’t set a very festive mood. “It is your birthday” type feel (Office fans only) Marijuana smell greets you as you arrive. I would choose a different place to stay again except for College World Series. I appreciated them not price gouging

Staff was very helpful and friendly. The shuttle was very convenient getting around the area, including the convention center. Good location to walk to downtown locations.

The bathroom above me flooded my bathroom soaked my makeup and all the surfaces, water was pouring from the lights and exhaust fans. This woke me up from sleeping (it was such a large amount of water) and I had to pack and be moved to another room at 11pm, with a conference to attend in the morning. They offered me $25 to the bar (which I wasn’t able to use) for my inconvenience.

Good

Very good

Property was clean and staff very nice

It is high price. Parking not included. No breakfast.

I like the location, staff, the size of the room and how clean it was Directions lead to the back of the building instead of the front

Sarah at the front desk was amazing. She went above and beyond for me finding the right room as I have allergies and offering me a voucher for food when my door dash was delivered to another guest. I was tiried from driving all day and hungry and she tended to me in need. (I did end up getting my food back from the other guy.) She is also friendly and enjoys her job, which I find is rare these days. Thank you! I needed extra towels and housekeeping brought them to my room, and he helped me to find my door dash guy. The room was clean and not too scented w fragrance, a huge plus! The bartender was great as well. I also had forgotten my cat's medicine in the fridge when I checked out and left the property and thankfully the the housekeeping staff had saved it for me.

Sarah at the front desk was amazing. She went above and beyond for me finding the right room as I have allergies and offering me a voucher for food when my door dash was delivered to another guest. I was tiried from driving all day and hungry and she tended to me in need. (I did end up getting my food back from the other guy.) She is also friendly and enjoys her job, which I find is rare these days. Thank you! I needed extra towels and housekeeping brought them to my room, and he helped me to find my door dash guy. The room was clean and not too scented w fragrance, a huge plus! The bartender was great as well. I also had forgotten my cat's medicine in the fridge when I checked out and left the property and thankfully the the housekeeping staff had saved it for me.

I was so surprised because the bathtub was slippery.

Location Dated and cleaning not up to scratch - generally only one bed made out of the two. Old water bottle on floor behind fridge when we arrived

The entire staff was very helpful! The staff checked in with us every day to see how our stay was going so far.

Close to Restaurants and Nightlife

Great experience. They were there when my reservation at the Hotel Deco was canceled at the last minute

Everything was good thank you