Courtyard By Marriott Vanderbilt-West End

Exceptional

yes

Everything was good about this hotel. Just needs a little brighter lighting in the room. Very clean and comfortable. Will stay here again.

Great base for Nashville visit

Exceptional

Convenience to Broadway, and no noise

Pleasant

Exceptional

Great stay, rooms very clean and comfortable. Staff need to stay off their phones when customers are present and also be more informed about what entertainment or activities and attractions that are available in the city they work and live in. People are in your hotels from other states, countries ect… they need help and front office staff wasn’t informed. People need shuttles or Ubers, staff couldn’t help

The property was nice and clean. Bathroom was clean and shower had good flow. The bed was comfortable. I’d stay again.

Disappointing

Property was fairly nice, staff was great. Had to pay additional parking, house keeping only came 1 time in the 5 days we were there, no microwave in the room, didn’t have many amenities for the price.

Don’t have any complaints other than I reserved and paid days in advance and then get there and they are all “sold” out of the rooms I originally already paid for. So I had to just get a 1 king bed and a pull out. Which in away wasn’t such a big deal because my son didn’t end up minding. But then she waves my parking because of the inconvenience. Which was nice but why now that I’m home they are trying to take the cost of the parking off my card. Thank god I keep my card locked because no ma’am you said my parking was on yall. Other than that the stay was nice.

Close to cheap eats and also not a super far walk to Broadway or 5.00 Uber. Nice pool. It’s Nashville so a little loud at times but nothing crazy.

Very clean. Staff were friendly and helpful. Pool area was small but still a bonus in June. We had upgraded for a pool view abd didn't get one the first night. We were moved the next day though so all good.

The hotel is located near everything.

I never got to see the property. I tried to cancel it after about 8 hours of booking for 2 days out after I found out I didn't even book thru the hotel it pulled up thru Expiria. Expedia said they would contact the property and take care of it. I called the property and spoke with Bernita she said she hadn't heard anything from Expedia, but she would approve and submitt the cancelation with a refund to Expedia and to contact them. They sent me an email saying they cant contact the hotel and therefore they cant cancel and I will be charged for a room and location I've never seen. I am going to contact my bank for collection of charges and I would suggest to not use Expedia go directly or use another provider. Bernita from the Hotel was very pleasant and helpfull.

The rooms were very clean, the wifi could be better it was hard to connect to, we didnt receive the room we booked however we booked through a 3rd party(expedia) and the hotel gave our room free breakfast due to the mess up! Anytime we needed help the staff were very friendly and willing to help in anyway! They have a parking garage no big deal other than the entrance and exit were pretty steep.

The night and day front staff were all exceptional!! The beds were super comfortable! I don’t know who came up with the wedge pillow behind the pillows is genius! So nice to be able to sit up and see the TV if you want! I loved the antiseptic wipe for the remote is also genius! The room needs a good spot clean especially in the bathroom. I also found a used tissue between our bed and night stand. But staying her is what made us want to stay again! Needed more attention to cleaning detail

The staff at the front were all exceptional and very helpful! Beds were comfortable. The wedge pillows and sanitary wipe for the TV remote are genius! A few places knee level and down need a good deep spot clean and I found a dirty tissue between the bed and nightstand. Otherwise no complaints!