Loews Miami Beach Hotel – South Beach

The pool was dirty. Trash all over around the chairs. The water was gross, bugs and thick white foam and hair kept getting wrapped around my legs. I had to get out of the pool it was so gross. The bathroom had hair on the toilet. So wasn’t clean.

Had to move rooms after receiving an upgraded room at check in that lacked the pool view that i paid for and the sleeper sofa. Nobody checked to see if the upgrade was a true upgrade first. took an hour to resolve and cut short beach time prior to dinner. Told that first hour of bike rentals was free. it wasn't.

Friendly staff

We enjoyed our entire stay.

Everything

Amazing beach stay clean and comfortable

Awesome stay! Highly recommend! Great for families or couples

Staff was amazing....hotel is awesome...room was clean. Staff went above and beyond for my stay

Always a great place to stay. Best location in South Beach. Across from Lincoln Road.

Nice hotel! Clean and convenient for shopping, beach! Beautiful view

No flexibility regarding check-in; the heated pool was extremely crowded.

Very expensive food and drinks and they try and get every penny out of you

Checking does

That said, the service and amenities fall short of what I would expect from a true 5-star property. Beach service feels overpriced, with umbrellas costing $38 and coconuts reaching an astonishing $21 each. While the pool staff are friendly and attentive, simple requests often take far too long, including something as basic as bringing a check. Housekeeping and room service also need improvement. The in-room coffee and tea station was rarely replenished properly, and it often took multiple calls just to receive missing items like cups, sugar, or stirring sticks. Instead of bringing everything at once, staff would frequently forget part of the request. The rooms could use some updates as well. The hair dryer and iron feel outdated, and unfortunately the iron damaged one of my shirts during my stay. Overall, Loews offers a fantastic South Beach location and decent value, but the service inconsistencies and aging room amenities keep it from being a true luxury experience. I would rate it as a solid 4-star hotel rather than a 5-star property.

Excelente hotel. Super recomendable. Buenos servicios. Instalaciones impecables. Buena Pileta

good. rooms feel a little outdated though

Perfect on all ways and

Good

The staff was very helpful. The facilities were well-maintained. The breakfast buffet at Preston’s Market was relaxing and wonderful.

Amazing property!!