Hotel Figueroa, Unbound Collection by Hyatt

Will stay again.

It was a cute hotel only downside about it is that there was no fridge There was no fridge and the room was really small for the pricing. There was like no space between the bathroom and the bed. It was just very close together and when we got there at the carpet was very wet for some reason.

Pleasant

I stayed here for a show at the peacock theater. Perfect location for walking there. I was able to check-in early and leave my car there while I did stuff before my show which was super helpful! I didn't get a chance to see the pool but I heard it was nice. The room was great for just me. The shower was a little odd and the shower door didn't close shut. The mattress was a little thin and lumpy and I kept running into the corners of the bed frame so be careful. Parking was expensive and there is a resort fee on top of paying for the room. Otherwise, it was fine. Oh and the area can be scary at night too.

Everything Room Is quite small and service is poor at the bar

Clean and fantastic staff Parking fee

The location is accessible and the facility is superb! Super clean and neat! Expensive parking fee from the hotel valet

Excellent location steps from Crypto Arena and LALive! Beautiful historic building, small rooms for the single traveler with larger options available. Clean and quaint, though if you want a view, make sure to make note of it in your special requests. Quiet despite being filled with concert goers on a hot summer weekend. Very friendly staff; room was serviced without prompting and a comfortable bed with TV. Some disrepair noticed in the bathroom with strange shower knobs; water pressure wasn’t the best/rainfall shower head. Loved the different eating options, though not a lot of really cheap or quick food available here. Beautiful outdoor pool; would prefer more free seating options rather than paid cabanas as there’s only ten or so free loungers for the entire hotel which fill up quick on busy afternoons. Elevators can be slow and take a bit of time to arrive if there are lots of people coming and going. Downtown LA location means downtown LA happenings (unhoused on the sidewalk, lots of traffic, city odor, ect.). Hotel has security present 24-7, so I felt very safe my entire stay. Would stay here again!

Exceptional

Superb

I like that it was very closed to the CRYPTON ARENA and we didn't have to drive

It was very elegant but still welcoming , all staff members were nice and accommodating. Overall great experience and will come back to stay again ! For the pool area hopefully for next time there is someone to help us order drinks and food by the pool area. The QR code menu wasn’t available us to order a bite online.

The King Junior Suite rooms are one of the best for the price and trust me, this visit I checked every hotel in DTLA, as we wanted to stay closer to the historic core, but it is really an easy walk to places like Grand Central Market area. It's convenient to most things, and the highway/freeway. Valet Hotel parking is $$, but after my search again in DTLA For a hotel, it is similar or more at all the other hotels. As well the resort fee, but again almost every hotel now has this. Stupid AF, but it's everyone at this point. Property and rooms are clean. Fridge is a great to have. Love the double sink bathroom, and bathroom in general. Beds/Pillows are comfy. Only thing I would say and it happens at other hotels is the bed frame always juts out at the corners and our knees do not appreciate those. It takes a good 2 days for your body to learn to clear those! We can not speak to the restaurants, as we have never eaten there mainly because we are vegan. Altho they do have free coffee in the morning at the Fig past the elevators.

At checkin, I was asked to sign a notice about the incidental hold that would be put on my card. The document read that there would be a $200 credit card hold (I was told $150 when I called to check earlier in the week) and the $40.67 destination fee listed was crossed out. When they ran my card, it was charged $240.67. I was informed the $40.67 was in error and the entire amount would be refunded back to my card as long as I didnt have any in room charges. At check out, I was told a $41 destination fee would be charged. When I informed them that the destination charge was crossed out on the fee waiver I signed, the lady argued with me that they only waive that fee if there is an issue during the stay. When I asked to see the copy of the paper I signed at checkin, she told me it wasnt available as management collects them daily. After 5 minutes of back and forth and me refusing to accept the fee, they finally agreed to waive it. The employee then looked very annoyed when I asked for a orinted copy of my receipt showing a $0 balance with no charges. We will see what happens when I get the refund back.

Great stay close to an event

Overall vibe, restaurants, pool, comfortable bed room very small. room was next to service elevator, which i heard at night.

Loved the service, the convenience, the parking, the restaurants. Everything. The beautiful room!!! There’s nothing we didn’t like.

Exceptional

Very good

We went to a show at the Crypto Arena so the location was perfect for us. All of the staff was super friendly and welcoming. Our room was clean and comfortable, and we enjoyed the restaurant downstairs.