Holiday Inn Express Hotel & Suites Atlanta East - Lithonia by IHG

The lights didn’t work, the few that did was very dim: soap soap broken, mold around the tub and the furniture and chairs were old, worn and broken

Clean room. Staff couldn't do enough to help, very welcoming. Wonderful selection at breakfast and ample parking. Also a great location.

Superb

The breakfast was terrible. Everything else was nice.

Superb

The floor lamp did not work and the Ceiling by the closet had a yellow stain.

Some furniture were old and broken. The sofa needs to be replaced or deep cleaned. Did not make a great impression on the esthetic. The lights were not too bright and the shower curtains are too short for the tub that the water all over the floor. However the hotel has potential to be greater.

Very good

Very poor

The Ladies behind the desk were helpful and sweet. Got here as part of our halfway trip to NC and arrived around 11pm. Didn't swim or use any of those amenities. Did love the dove shampoos/ conditioners/ lotions. 1: took at least 10 minutes for anyone to come to the front desk to check me in. 2: checked in and discovered our floor beside the closet with the air unit was soaked. So far these are just small inconveniences. 3: Change rooms and after settled in and kids are in bed, I take my shoes off and discover the carpet feels like it was washed but was not rinsed....kinda soapy and a little sticky. Not sure if we tracked this onto the tile or if it already existed, but the tile was sticky. It's after midnight and kids are in bed. We will deal. 4: we walk into the building and it has to be 75°, elevator about 78°. Set the temp down to 70. Get up 45 mins later and room reads 72, turn it down more, wake up an hour later, gauge reads 73. Drop the gauge to 60°. At 4am it might have gotten to 70°. 5: I choose a place for the hot breakfast. Holiday Inn has always been a sure bet for me...until now. Coffee makers wouldn't work. 6: OJ was bad 7: Whole milk was bad. Told the worker this and she took it to the back. Refilled my cup and tasted and appears she just filled it up. Maybe she didn't understand what I said. My facial expression I would have thought, would have clearly explained as well as my words. No coffee in rooms. Ladies did Keurig each of us 1 cup before we left.

4th Floor was duty and had a bad smell.

There was a smell on the floor that smelled like old moth balls and it reminded me of more of a motel 6

Everyone was really nice There was a smell on the floor that smelled like old moth balls and it reminded me of more of a motel 6

Staff was helpful and friendly. Breakfast was needed improvement. Overall good location and good person touch.

Good

Very good

The staff was great! Shout out to India and the lady working with her. The property is under construction so it is dirty but our floors had something nasty all over them. The rooms feel very sterile. The breakfast was lacking. Too expensive for the experience.

We had no maid service no room cleaning was done they supplied us with 2 additional towels The air conditioning unit was broken in room 114 and the floor by the window was saturated wet I use two towels and a plastic bag to help be able to get into the closet near the saturated floor from the air conditioning unit it was reported we were never offered a different room, and the problem was never addressed or repaired

Everything was satisfactory

The staff was very attentive to any needs we had.