Homewood Suites by Hilton Baltimore-BWI Airport

No AC and offered a fan or cancel reservation at 11 pm at night, the blinds were broken in the room, dishwasher broken, breakfast food questionable

Their HVAC system was broken, our room was 96 degrees at 10pm (outside temp was 82). No other rooms available at this or other hotels. Miserable night of sleeping due to heat discomfort. Room was otherwise clean, evening staff was apologetic and sincere.

No Ac for over a month.... but good staff, breakfast and self parking. Clean bedroom and clean bed. Easy check in

There were bugs in the lobby and in my room. Dead bugs in my son’s sofa bed. Pool was out of service when we had a group of boys who wanted to swim. The hallways were very hot. People had to hang out in the common are of the hotel where it was cool. The furniture is old and very worn.

breakfast

Second time booking at this hotel and when I came to check in, I was told the AC wasn't working. Not only that, I have not been issued a refund as I speak. Will never book with.you guys. And I need my money back. AC ISSUES OVER WEEKS

I am leaving a negative review because the air conditioning in my room was broken. It was the beginning of summer, and it was difficult to sleep without AC.

It was clean and very spacious. We were a family of 4 with 2 dogs and we had so much room. I wouldn’t say I didn’t like it but maybe having a coin machine in the laundry room would’ve been better.

THERE WAS NO AC OR HOT WATER. I THOUGHT IT WAS A FLUKED BUT LATER FOUND OUT THAT THIS IS A REOCCURRENCE. DESPITE THEM KNOWING THIS, THEY CONTINUE TO BOOK ROOMS. ARRIVING A 2AM MAKES IT VERY DIFFICULT TO LEAVE AT THAT MOMENT FOR ANOTHER HOTEL.

The breakfast was great. The room was clean and spacious. The bed was very comfortable There wasn't any AC the whole time we were there we had a ceiling fan in the bedroom and a box fan in the living room. We couldn't open the windows because there weren't any screens on the windows and I didn't want my 2 year old to fall out of the windows and the pool was never opened the whole 10 days that we were there

The AC was not working in the Hotel and was not going to be fixed during our stay. I spoke to the front desk and they told me since I had booked through Travelocity I would need to cancel with them and even though I had a non refundable room travelocity would contact them and they would agree and not run my card. The hotel had already been paid for when I booked. When I contacted Travelocity, they said it should not be a problem after they contacted the Hotel. After several days (which I had already stayed somewhere and paid for it.) I received an email from Travelocity that my refund was denied. - truly unacceptable.

I never had a chance to stay there. I made the reservations a couple weeks before coming returning from Thailand at the bwi airport. I made reservations for a shuttle to email me back. That was no longer with hotel and contact the hotel for shuttle service. So I contact the hotel and they said that they have no hot water and the air conditioning's not working. No one contacted me prior to these issues or offer me relationship with other hotels that I couldn't contact as it was 2:00 am in the morning. so I spent over an hour going on 3:00 am in the morning at the airport. Looking for a hotel. I finally found one.

The location was good and good parking. The outside and inside clean. The air wasn’t working in the rooms, only down stairs in the lobby. I had to raise the windows up and the window in the bedroom didn’t have a screen. I was on the 3rd floor. I purchased three fans to help keep cool and circulate the air.

AC was broken the whole time, I had to cut my 3 week stay within the first week. Then my hot water stopped working for my last two days. Sounds like you should just not expect the AC to work at all. I ended up getting half a night back for the two days without hot water, and after completing the survey got an apology email and points to my account. I'm satisfied with their solution, but definitely wouldn't have my friends stay there in the summer.

The only thing I’m giving a review for are the staff. All the staff were amazing and were probably the only reason we continued to stay there. The building was completely in disrepair . Stained tiles, broken walls , we had no hot water on one side of the hotel ,and no air on the other . It’s summer time and it was not well maintained .

No A/C or hot water.

To make matters even worse, I was given completely incorrect information about the shuttle service. I planned my transportation based on what I was told, only to find out the information was wrong, causing unnecessary stress and delays. The lack of communication, transparency, and professionalism is shocking. I wasn’t provided not one apology, only handed a card to email the assistant manger.,It feels incredibly dishonest to charge guests for a room while failing to disclose a major issue like no air conditioning. Combined with the misinformation about the shuttle, this turned what should have been a simple stay into a frustrating and disappointing experience. I expected much better customer service and accountability. I will not be returning and would strongly encourage others to think twice before booking here.

No AC on one side of the hotel and NO HOT WATER on the other side. Was told by multiple drivers that the AC hasn’t been fixed in MONTHS and they don’t offer anything other than a cancellation or if they do try to find another hotel they’re all booked. They need to shut down until they get the AC fixed along with the hot water because this is very unbecoming of Hilton

Good

We just got off an international flight and needed rest. Raining. Exhausted we booked a hotel room hoping for a shower and a good nights rest before resuming our travels. Nope. NO AC. NO HOT WATER. NON REFUNDABLE RESERVATION. 11:00 at night. I am disappointed I. Hotels.com for not having a warning about the property in their website. Ni recourse with the property since I booked through hotels.com. Zero stars all round.