The Palazzo Prestige Club Lounge

Service, staff and amenities were top notch.

Stayed prestige club and that was excellent.

*Check-in and out was smooth and 1 hr late check-out was graciously extended no additional charge. *Prestige Club room and concierge service is recommended. Sadly, limited selection for GF and food servers not informed about food allergies. Happy hour bar tenders knowledgable and helpful. *Room had broken piece of furniture (tv console housing fridge). Room had no amenities at check-in with linens for one and room had reservation for four. Housekeeping was attentive and promptly brought linens and amenity kits. *Pool area is attractive but poorly managed. Limited hours. Adult and family areas not clearly indicated. Lounges not maintained with used towels and used dishes/cups littering area. Appeared to be only one towel station to service to large an area.

Gorgeous room and view

Clean room

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Great location, luxury accommodations & loved the Club Floor amenities - definitely worth it!

Great breakfast and wonderful cocktail hours with great view ! Shopping is great, walking distance to Chanel, Gucci and Prada! Excellent restaurant nearby!

Poor service

If you can get Prestige club, it was worth it especially knowing how much drinks and breakfast is. Surprisingly good food!

The suite was huge, super clean, and really comfortable. The Prestige Lounge was a nice bonus quiet spot to chill with snacks and drinks away from all the craziness on the Strip. Staff were friendly and helpful the whole way through. Definitely worth it if you’re looking for a bit of luxury without going over the top. Would totally stay here again.

Driving across the country with a camper isn’t the ideal transportation to come to Vegas but I was surprised by how unhelpful everyone was trying to help me locate ample parking arrangements. I was able to locate parking 3 miles away but once my reservation was paid I felt like I didn’t matter anymore. Average experience

Majority of staff were really friendly & helpful; sadly a couple we encountered on the morning of our check out were down right rude. Fantastic drinks served in the lounge, breakfast drinks selection good, breakfast food average.

Nice hotel and facilities. Concierge service was great, as they took care of spa appointment and late checkout. However, we arrived in our room to find there was no shampoo, conditioner, nor body wash. I called the front to request and it took far too long to receive the items. The next day we went out for sightseeing, only to return to the room to find it had not been serviced. It was past 3 o'clock, and I've never stayed at a hotel to find housekeeping hadn't taken care of a room by this time. Once again, I had to call to the front to request room maintenance. So while we enjoyed the overall hotel feel and experience, some of the basics were lacking.

Es war ausgezeichnet. Das Personal freundlich und entgegenkommend.

Great property, will stay there again

The suites and ammenities were exactly what we hoped for!

We loved our stay at the Palazzo!

Evidently this is common on the 24th and sometimes 25th floor of the Palazzo. We should have asked for a different room but at the rates they charge for a Prestige King room, it would be nice if they figured out the problem and fixed it or didn’t put people in it without a sewage smell discount. Besides the smell, Vegas was fun, The Eagles still rock, the Sphere is incredible and we’ll be back but probably not at the Venetian properties.

Mold on the desk. No coffee maker and no water for the price paid. Resort fee for what?