Rio Hotel & Casino, a Destination by Hyatt Hotel

Nice room and fully renovated

The stay was pleasant and room was very spacious. Only downside was that when we walked into the room the toilet was not cleaned and there were stains as if it was used. Luckily a cleaning staff was near by and cleaned it and also apologized for the inconvenience. The auto mated system is not the fastest or one can rely on to get things done if there’s an issue. Finding someone will be faster. We stayed for 4 days and three nights, the hallways were dirty and needed a vacuum to pick up the mess that lazy guest can’t do. Nice hotel and spacious room.

This place just can’t get it together. First off let me say that they’re automated assistance Rita is an absolute nightmare. This place used to be known for having the best buffet and all of Vegas now their food sucks and the choices for food are ridiculous. The food court is a waste of space. Played multiple machines and didn’t win a single penny. Upon checkout this morning after calling every 30 minutes for a Bellman starting at 5 AM by 7:30 AM I began making trips back-and-forth to my car to load my own bags. I was then advised the Bellman called off sick and they didn’t have anybody. Rio taxed me for the resort fee then taxed me a separate fee for using their pool on top of the resort fee. You know this Hotel is like someone putting lipstick on a pig. They just can’t get it together. Horrible horrible experience this trip. They need to get rid of that Rita lady answering the phone. She’s absolutely useless. The simple fact that they don’t have a single life person to take a phone call will keep me from ever returning. It’s ridiculous.

The A/C was out , not just our room but the hotel. my wife has hot flashes so she was VERY uncomfortable. AI takes there call for any type of room service so I had to go all the way down from the 19th floor just to let the front desk know what was going on. The elevator didn’t work coming from the garage to the hotel so we had to go up four flights of stairs with our luggage, this experience was the worse time I’ve ever had in Vegas.

Above the toilet - soaked the bedroom rug and flooded the bathroom - had to move on the day of my sisters wedding

Stayed in an 'renovated high floor'. I guess it's fine. Don't look too closely at the 'renovations'. Leaky shower head, old fixtures, poor lighting. A/C could not keep up with the summer Vegas heat at all unfortunately. Lumpy pillows. Though the bed itself felt alright. It's fine I guess. Pool is a miss - too many people to really enjoy it. Elevators were slow and always packed like a Tokyo subway. But i guess if you can get a good deal, it's fine. Just don't expect too much.

Shower did not drain made a mess in room requested help to fix 3 times no on ever came. Than asked for a new room. That was drama finally got a new room

Love it.

Half the elevators were not operational. The button to call the elevators were not working on the ground floor. There are signs saying to use the kiosks for fast check-in. When I tried to use the kiosk, it would not work stating that my reservation was not for that day. I had to wait in a long line and check in at the counter where there was no problem. I had two rooms, and I asked for them to be near each other. Turns out they were on opposite sides of the hotel. At check-out, I tried to use the TV to check out, but that did not work. I had to use the kiosks to check out. The Rio has free self-parking which is a plus. However, there are very limited spots in the garage, so it can be difficult to find a spot to park at especially when you're looking for a shaded spot in the hot summer. On the service, it seems like the Rio attempted to get a facelift, but operationally, it is still below par. The only reason I gave this place another chance was that it was cheaper than most similar hotels. If you want a big room at a decent price and don't care about whether things properly work or not, the Rio is not a horrible choice.

Everything was great except the AC in the room either needs to be fixed or they need upgrading. It was super hot in the room.

I had back to back great stays at the Rio. My room was very clean both times and the staff was courteous and helpful. I’m going back for round 3 this Tuesday!

We stayed with two kids beautiful property easy access to Vegas strip. But the bathroom shower was not working properly.

We were in the room less than 10 minutes before we noticed the bed bugs coming out the pillows and bed. We alerted staff who had us sit outside for hours without proper accommodation. We communicated with the third party booking site who tried to reach out to hotel to confirm what was going on, and I caught the staff intentionally ignore their calls and wouldn’t make contact. Meanwhile, they continued to book people on the hotel without making them aware there is a problem with bed bugs. Totally mortified. Worst experience. Had to get rid of ALL my belongings I took in there.

Excellent

Very nice place

The Rooms were nice, but the wait time for the elevators are way to long!

Quality hotel, pool nice, good restaurants in hotel. Free parking. Good location off the strip, easy walk to Bellagio.

Great stay and the roof top is amazing

The stay was nice and the staff was friendly. The upgraded rooms were wonderful.

Superb