Hyatt Place Atlanta/Duluth/Johns Creek

Clean room, friendly staff, especially the breakfast lady. The breakfast was quite good and not overly greasy like many hotel breakfasts.

location perfect for what i needed. it was an ok place to crash ice makers near rooms not working. one elevator out of service. breakfast kinda ok - filled tummy. bagel chewy. omlette kinda funky. Thats all i had

Good

This Hyatt Place was a little dated but good enough. Ice machines did not work & elevator was pretty slow. Breakfast was good with scrambled eggs; sausage patties. French toast sticks & chunks of potato, coffee, cereals, bagels & toast. It was good for a last minute booking for 2 days.

The hotel had really good sized rooms which I loved. The staff was nice. Breakfast was good for the most part. They only had one working elevator, only one ice machine on the main floor which ran out of ice and when I called to inquire about checking in early the lady put me on hold for 12 minutes and then came back on and told me check in is at 3 pm and if I come early it’s $35. I travel a lot and stay in a ton of hotels and I have never had someone tell me I would have to pay to check in early. If the room is ready what is the problem?? Also, we are AMEX platinum members which gives us perks but that was never asked. Also, when we were checking in, the person before us was a Hyatt member and she made a point to tell him that check in was at 3 and he snapped back with, I called and confirmed a 12 pm check in. They were dealing with issues from another customer which prompted them to call the cops, so I understand her frustration, however, her attitude towards the rest of us was unnecessary. But the main thing was that the rooms were nice and big.

Everything was very nice and clean. I would definitely stay again and the walking path behind was beautiful.

Providing a Water Bottle for evn expedia based travel reservations would have been nice. Thiking about saving 50Cents. Not a good Idea.,

Location Faculty was bad. Only 1 elevator in operation. Very long wait times for the only elevator that worked. Breakfast food options were bad. Seating was poor. No ice available on the floors. Had to get ice at front desk. Construction work going on in rear. Access limited. Very very dissatisfied with entire stay.

This hotel had the nicest staff and everything was so wonderful. We enjoyed our stay AND our breakfast!

It was a pleasure to stay at this place.

With all this said the room was clean, comfortable. Over my 4 day stay it was serviced once.

The staff was very friendly, and the atmosphere was tranquil and much appreciated. There was a small snafu when my room began to leak during a rainstorm but I was moved immediately to another room where I finished out my stay.

Exceptional

Great deal.

Good

Convenient location, excellent staff, Great breakfast! Nothing

Breakfast isn't what we remembered from before. If you like cereal and toast, and possible some fruit. It's ok. I'd skip everything else. Location is very good. Rooms are clean, but maid service is every other day, so save your towels and wash cloths.

We did not receive room service for the whole 4 day stay even though we requested daily cleaning because the wet towels in the room leave a damp smell that aggravates allergies. (sink and towels not in separate bath). The breakfast was extremely minimal with light fare and no refilling when guest ran items low. Outdoor pool had dirt on bottom and a frog struggling to survive. Front desk would try to answer concerns but cleaning staff would only clean rooms if the customer checked out even though property advertising every other day cleaning and upon request. Sunday staff was never even at the front desk and instead sat to the side the whole day gossiping on the phone. Everything seemed bizarrely unprofessional.

Clean, well designed rooms. Great check-in staff.

The rooms were spacious, clean, well lit and air conditioned and very comfortable. Great views for beautiful early morning sunrise . WiFi connection also very good. I asked to change rooms as the first room was next to the lift so noise from other guests arriving during the night on the first night, was not helpful. Hotel kindly changed rooms next morning- the lady at the reception desk (Clairncy?) was super helpful On check-out date, I inadvertently left my passport in the safe and 2 unopened, family-sized bags of chocolate in the fridge at the hotel. Within 30 mins of leaving the hotel I called back and asked for the passport and items left in the fridge he to be kept for my collection within the hour. I was informed the room had not been cleaned and items would be kept for my collection. Less than an hour later, my friend returned to the hotel to collect the passport and other items. She was told that the chocolates had been tossed. We were shocked because less than an hour prior, we were told the room was yet to be cleaned and we left instructions with the front desk to indicate we were on our way and all items should be kept safe for us. This led to a lot of back and forth and eventually the chocolates were returned to us, no apology etc. This left a bad experience to what was originally a very positive experience. Honesty really is the best policy .