HYATT house Dallas/Las Colinas

The staff was nice, tge breakfast was good. The rooms were ok.

I liked the pool and the hot tub Checked in with Amy G - whose attitude was absolutely disgusting and disgraceful upon each encounter throughout our 5 night stay. Every other staff member was wonderful. If they would get rid of the bad apple in the bunch, this property would thrive a little more. Throughout our stay we encountered other guests, whom were also complaining about the SAME staff member, Amy G. She is horrible and shouldn’t be aloud to work behind the desk around paying customers. We paid $1800 to stay here for only 5 nights - I was expecting better customer service for sure. She needs to be on trash duty or washing dishes if she’s gonna work there, or somewhere far away from paying customers. If she does remain on staff- I would at least recommend retraining her - at minimum. She was so rude during our check in process that I told her if she kept being ugly- she would need to get someone else to come check us in. The crazy thing is she had a poor attitude over HER OWN MISTAKE. She kept trying to tell us that the virtual card booking sent her was declining - my husband and I run a hotel ourselves, and in our many years of experience we have NEVER had a virtual card decline. Keep in mind I mentioned to her that she had to be doing something wrong - because I rented 2 rooms under the same reservation and paid in full for them both and she was successfully able to check us into the first room so she also should have been able to check us into the second one with ease. . She wasn’t trying to hear it - she made us get out of line after having already waited , to call booking and request another virtual card to be sent. Once talking to booking - they informed us the reason why the card was declining was because she was trying to overcharge what the reservation amount was. She didn’t like that she was wrong and her negative attitude only got worse from there. Not one apology.

Superb

Superb

Front desk was mildly rude unless you are a globalist member. Do they train them to increase their kindness a percentage based on your membership level?

Good helpfull breakfast delicious

My sons room was 211 and he too enjoye the room and stated that it was very nice, peaceful and he was pleased with everything. The common area was also nice and peaceful, and the food was good. The staff was very nice and welcoming.

Exceptional

Never changed out the linens and towels

Very good

Clean rooms

Exceptional

Okay, you need to know this is obviously an old apartment complex bought and turned into a Hyatt. There are no elevators to the top floor. There are entirely too many units for the amount of staff and the rooms are surface clean but the coffee grounds were in the pot and had molded. The coffee pot itself was molded, the coffee cups in the cabinet were actually dirty. I rented a room with a tub and did not get one. The staff was very nice, breakfast was good and I would probably stay there again if I had to, but they need to rethink their business model. This isn't a regular hotel. Maybe make it an extended stay.

I booked this for a business trip for five nights and ended up staying there less than two hours before checking out to go to another property. The room I was allocated was dirty, dark and in an unsafe location for a female by herself. Furniture was broken, there was dirt on the floors and the smell when entering the room was absolutely disgusting. This appears to be a long stay property, known to locals that way. It should not be sold on here. The staff were unable to help me with this different room and Expedia have been extremely difficult and unresponsive to my complaint, expecting me to pay the full five nights day when they were unable to fulfil my reservation. Avoid this place at all cost!!

Everything and everyone was alright

Nothing that I liked in this place: mold unclean carpet , extremely dirty. Breakfast was ok but I will never recommend for someone else.

Better than expected stay here for just a night. Comfortable space, great amenities, breakfast was adequate with good options. I’d definitely choose to stay here again if in the area.

Nice place. Great Stay. Easy check in and check out.

I booked through Hotels.com and arrived an hour or two later. They saw my booking but said they had given my room away due to walk-ins. They also said I should not have booked through a third-party because Hotels.com doesn’t know how many rooms are available (which both Hotels.com and the property have subsequently confirmed was not true). They gave a room to the lady behind me in line because she booked with Hyatt directly, even though that is against Hyatt policy. I had to scramble late at night to find alternate accommodations.

Perfect hotel for berthing including parking clean room and good basic breakfast