Embassy Suites by Hilton Dallas DFW Airport South

Our room was very hot the first night no matter how low we turned down the thermostat. All if the ice machines were torn apart. We attempted to call the front desk multiple times with no answer. When I walked in to check in there was no one at the front desk. I’m assuming till they saw me searching around they came out of the door at the desk. We asked to toilet paper, none brought. Had to go to the common bathroom and get our own.

The breakfast was amazing. The hotel and room was clean. If you like soft thin pillows you’ll love the bed but me personally like thicker firmer pillows.

Great location right off the highway. Friendly staff. Clean. Amazing breakfast!

Very nice! All staff were helpful. The lady working the bar was so friendly!

It was dark and dirty the bed was ripped curtains dirty mold on the floor bathroom rusty and nasty

Location to the airport The facility was in very bad shape the door to the bathroom was damage from water, the cold water was not working, there was only 2 sets of towels and wend I ask the front desk for more it took them like and hr and that I because I had to called again. The size of the bathroom was very small.

This hotel is definitely showing its age. The bed was still very comfortable, and the breakfast was good, but it needs a remodel desperately.

We loved that the restaurant was still serving at 10:30 PM. Also the bar was open. We watched the end of the USA v Paraguay match and saw the the fourth USA goal scored. USA, USA, USA Nothing, had a good shuttle to get us back to DFW airport in plenty time for our flight.

Thanks to the caring staff members, especially Jackie from the front desk my stay was not a total loss, the pool was not clean, the tiles are covered in dirt where people have tried to scratch off, only one tile is clean, water is merky, chemicals not maintained, electric hazards, life preservers hazards, i moved rooms twice, ended up sleeping on sofa both nights due to A/C not cooling bedroom,restaurant food is unacceptable, breakfast server only allowed me to have one egg, there are problems at this hotel

Good staff and great property

Very good

had no control over thermostat brought one remote for two tvs and it didn’t work phone didn’t work

The happy hr bar Everything was good

It’s always like this one of my favorite hotels My smoke detector kept going off the first two days and I didn’t get room clean day two but all small things I can look past

Very good

The bed is good The jacuzzi was broke and pool was dirty

Staff friendly, room comfortable ( tiny bathroom though), excellent food from the restaurant

Had a great breakfast bar with omelets.bar with sausage bacon biscuits n gravy while.all still with a room.for cereals.yogurts etc. Staff all seemed nice spoke no english 4 out of 6 elevators didn't work .we had to.change rooms.3 times when arriving due to air conditioning not working and flooding happening in bathrooms upon arrival

Superb

Very poor