Candlewood Suites Indianapolis East by IHG

The hotel needs updated. Maid service is once a week. Requested towels and trash emptied and did not happen. Desk staff was friendly.

People were friendly and helpful.

Very good

Great stay

The door to the bathroom wouldn’t close, the tile in the bathroom was cracked and hurt to stand on. Faucet in bathroom dripped constantly.

Cleanliness Front Desk Rude

Front Desk Rude

Got there at 2:30, front desk said to come back at 3 as rooms weren't ready. We returned at 3 and the room we walked into was dirty, when I went back to the front desk she laughed. Also, you could not close the curtains to block out the highway lighting

Room smelled like smoke. Front desk was not friendly. Room didn’t feel clean

Very good

Exceptional

I book hotels for work and stay in them all across the country and have never experienced anything like the checkin that we had. The person I spoke with was kind but tiffany was on the phone yelling in the lobby "I never swore at them.." my group immediately did not want to stay here. After getting the keys we gave it a chance... I didn't even set my things down in the room it was so bad I turned around came back down to say we couldn't stay in the smoke. I took 20 mins to gather all 10 people and their belonging to regroup and find a new hotel as there were no solutions the hotel was giving us. As we are leaving tiffany yells at us from behind the counter that we are going to be charged because its our fault that we cant stay......The only thing that the hotel was useful for was getting use of the lobby bathroom upon arrival as it took 15 mins to get checked in. Tiffany charged us for 1 night and refused to have a conversation or speak like a person. This place is is discusting and she should be fired.

The room smelled like smoke.

Room was clean

Stores and restaurants near by.

Room and bed clean Several things.

Clean room. Staff was friendly. Could use updating. Non smoking room smelled like smoke. Staff did offer to change room. Need more outlets. Had to unplug clock to use CPap & charge phone.

No

Exceptional

Also, the telephone on our nightstand was blinking red the whole time we were there, so we put it on the floor for the night. Finally, the bathroom light kept coming on by itself randomly throughout the night, and we couldn't get it to stay off. We shut the bathroom door to contain the light. The staff were very nice.