Sonesta Essential Houston Energy Corridor

Not a good hotel. The elevator malfunctioned. Our room didn't get cleaned our entire stay, no fresh towels, the doors malfunctioned to enter the hotel, staff weren't friendly

This is a sad hotel , poor breakfast half of Trey of eggs we no milk for the cereal never had towels the pool was dirty! Had to ask for more pillows we only had 2 per bed smh . I ain’t gone lie I’m really disappointed yall can do better stop being lazy

Property gave our reservation to someone else. Did nothing on their end to fix the situation and left me to work with Expedia myself. They also checked in multiple guest after telling us they didn't have a room for us. Front door is broken leaving them to leave key card access doors unlocked. If you want a place to stay do not pick this location since they will leave you high and dry with no help.

The AC didn't cool, there were roaches in the hallway, there was an exploded swim diaper in the pool and dirty towels on the floor. Front desk never answers the phone and there are several homeless people camped out near the dumpster.

The room & bathroom were seriously not clean. Toilet had flushing issues. The entire room was crappy. Actually killed a couple of roaches. But today my party has checked into the, ***** "Comfort suites in Katy, TX", just a few miles from this poorly managed property. Continental so called breakfast wasn't worth bothering with. I highly recommend the property mentioned in Katy, Texas above.

Location Need refurbishing

I am requesting an immediate full refund for my reservation. When I arrived at the hotel to check in, the front desk informed me that they had no reservation under my name and were unable to accommodate me. Because the reservation booked through Booking.com could not be honored, I was forced to leave and secure alternative lodging at my own expense. I contacted the hotel directly and was informed that they would not issue a refund. However, I paid for accommodations that were never provided to me. I arrived as scheduled, attempted to check in, and was denied a room because the reservation could not be located. I am requesting a full refund of the amount charged. If necessary, I can provide documentation of my alternate hotel stay and any communications related to this incident. Please escalate this matter and process my refund immediately, as I should not be charged for a reservation that the property could not honor. Thank you.

Old hotel, mattress super old that would sink you. I end up leaving

Terrible room. Bathroom door knob broken, could not close door completely or you were locked in, knob only worked from outside. Missing lightbulbs, pool towels stocked in bathroom instead of regular towels, white spot in middle of TV screen, window glass broken, barely any water pressure in bathroom sink, no shampoo/conditioner. 1/10 do not recommend.

The room was very outdated, there were cracks in the walls by the bed and bathroom. The carpets were soft and worn and the elevator was out of service during our stay.

Excellent place to stay. Very clean, helpful, and friendly staff. Good full breast fast. Minor issues, no shampoo dispenser (still shampoo bags available), TY is old; however, works fine. Definitively, I will stay again.

Clean room. Room service did their work very diligently. Helpful staffs.

The room was very clean They skipped the complimentary breakfast a couple of days

I made a phone call before coming to the hotel requesting a room when I first floor and they said they would reserve it for me. Mind you that I had previously paid for the room a week in advance and I expressed that anything on the first floor would do since they don't have handicap rooms in this hotel. The old staff was more accommodating but the news staff that they hired reneged and place me on the third floor and that the elevator is functioning now. Needless to say this changed my whole opinion about the direction this particular hotel is going. One of the problems with my room was there was no shampoo there you know like the little packets and it did not have a microwave. They informed me that they'll get one put up there but I was only staying for 2 days and it wasn't enough time for them to accommodate that. The new staff was very Loki and polite and not accommodating at all saying that the rules are that you got a king size bed and if you want a room on the bottom floor you can get a queen size bed or a double and I didn't mind a queen size bed I just wanted a room on the first floor and I knew a room existed for me on the first floor which is why I asked for it in advance. I was very disappointed.

Good

Great stay Thank you so much

Its was not bad for the price but they do need to upgrade a few things in the rooms the door from restroom was hard to close the shower curtain was a little dirty and would not stay close right other than that it was good ac was nice and cold .

When I stay there in the past they had a problem with the ice machine and they have fixed that. They seem to be firing on all cylinders and everything was good.

The toilets barely flush. Even after tequesting to switch rooms, the toilet wasn't any better. The room was not clean and whatever solvent they wete using to clean smelled overwhelmingly bad. It made me have a continuous cough. The staff was barely helpful. The bathrom was incredibly slippery. And the breakfast on the days they remembeted were a joke.

Door to second floor had no handle, elevator was broken Two days.