Hotel Zaza Houston Museum District

The experience was so disappointing that, had it not been so late, I would have looked for alternative accommodations immediately. Unfortunately, I had no practical option but to stay the night. The following morning, I checked out right away because I did not wish to continue my stay. What makes the experience even more frustrating is the cost. I paid over $400 for a single night and I feel that money was completely wasted. Given the condition of the room and the overall experience, the price was nowhere near justified. I genuinely regret booking this property and cannot recommend it to travelers seeking the upscale, luxury experience that is advertised.

Everything Nothing

We really enjoyed our stay! Room was very clean and staff super friendly and helpful.

Exceptional

The property appears poorly maintained. The room was not properly cleaned, and the carpets in both the room and corridors were dirty. There were numerous scratches along the hallways and even in the elevators, suggesting they have not been repainted in years. The concrete flooring around the pool is also cracked. On a positive note, the reception staff was pleasant. However, valet parking is excessively expensive.

The staff was incredibly friendly and helpful throughout my stay. The hotel was beautiful, well-maintained, and conveniently located. I had a great experience and would definitely recommend it.

Local service transportation, the room was very good in this visit and it is the best place to visit the MFAH.

Great place to stay

Very good

Very good

Exceptional

Unique We booked a room that was advertised as 2200sqft and when we arrived we got a room that was 400sqft. Completely misleading.

Overall great hotel. Definitely will be staying here again. Shout out to the staff crew.

I booked this place as a staycation because we were seeing the Queens of R&B @ the Toyota Center and I wanted a room with a balcony. This place was one of the only suitable options available. If you are looking for a posh/luxury aesthetic and have the funds for a la carte, this place is for you. It's beautiful,clean, well maintained, and their staff is helpful and friendly. It's just not for people on a budget. No option to self park. Valet is 60+ per night. $202 was the valet total for 2 nights. NOTHING is complimentary. Everything is a la carte. Luxurious and beautiful but not budget friendly AT ALL. Plus to my disappointment the pool closed at 7pm on Friday night. The king bed was pretty hard too,lol. This will be our first and last time staying. So like someone wise once said a time or two, "If you ain't got no money take your BROKE A$$ HOME!"

Great hotel and great location

All of the staff were helpful and kind. The afternoon treats in the lobby in the afternoon and butler pantry on each floor in the morning were a nice touch. Complimentary shuttle was very convenient. Enjoyed the massage and facial at the massage, but the spa itself is fairly small. Hotel itself is a bit musty and outdated. The rooms have limited light and ventilation, with the ac being loud. I can tell the housekeepers do clean but it seems certain areas don't get much attention (dust caked in the windowsill, dust on top of the snacks).

The hotel is extremely nice and the area’s great! Valet staff amazing - think all doors & bags were loaded before we could even get out of the car - same when we left! The view from our room was beautiful - actually felt like we were in NY or DC with all the beautiful trees! All staff amazing - had stayed there before & was great, but after traveling so much since and experiencing the lack of it at many hotels lately, I was actually really impressed! I always love the coffee offered on each floor in the mornings. Know you can make in your room or go downstairs, but so nice to walk out & just grab quickly, especially if trying to get to mtg, appt or catching early flt. We’ll definitely stay there again!

There are a lot of hidden mandatory fees for services that were not used. There is no parking and the valet parking is extremely expensive per day and night. There is no refrigerator or coffee maker in the room. The room looked old.

The room was super clean and there was a bunch of snack (at extra cost). I recommend the bar, the staff was very nice.

Decor, staff, cleanliness Loud air conditioning