Courtyard by Marriott Houston Hobby Airport

The convenience of the location Na

Perfect everything i stay there..

Very good

Bad

The hotel was in poor condition. The rooms smelled like mildew. Could use a lot of updates. Definitely not advertised correctly when comparing to the actual condition of the hotel.

Exceptional

Exceptional

Great staff and awesome shuttle service and staff!!!

Exceptional

There was no complimentary breakfast. The restaurant closed too early after breakfast. We did not have a car. But the shuttle took us to get donuts. Can't say enough good about the shuttle and the employees at the desk, as well as cleaning staff.

Shuttle was efficient and easy to find.

You couldn’t take a shower in the room that we stayed in. A repair guy “fixed it” but then stopped working again and had to finish my hair in the sink.

Pictures were of a remodel hotel and it was not remodeled yet.

My issue concerns the bistro. We should have been informed before stay that it would be closed for lunch and dinner. The website clearly states it was to be open. That was something that we were counting on for this stay and was rather a challenge to figure out meals.

Room smelled musty and moldy, carpet was dirty. There weren’t complete amenities in the bathroom as stated on site (no lotion). Breakfast was a little misleading. But overall for one night good choice, close to airport.

Not clean enough and restaurant open too late

it was ok, not what we expected better choices, protein

Security gate Internet was out, under remodeling

Very friendly staff and shuttle service!!

Check-in was quick and very professional — the agent was polite, guest-oriented, and provided all the necessary information. The evening front desk associate was also very friendly and helpful with my requests. Breakfast staff were welcoming and attentive. On the downside: the room was not cleaned throughout the day (if housekeeping is by request only, guests should be informed). I also requested a wake-up call at 3:00 AM, but unfortunately it did not happen, and I almost missed my flight. Additionally, a breakfast to go was promised and included in my stay, but it was not provided. Despite these issues, the overall impression is positive. With better communication, the service could be excellent.