Holiday Inn Express & Suites DFW - Grapevine by IHG

Superb

I discovered a live cockroach on my bathroom floor and visible mildew/mold on the bathroom ceiling during my stay. I have photos of both. These are serious health and sanitation violations that no guest should ever experience. When I contacted IHG, they offered only 10,000 points - inadequate compensation for these conditions. I would not recommend this property and urge management to address these issues immediately. Future guests deserve better.

I had a very nice stay. Clean room and breakfast was tasty.

Excellent!

The shuttle going into the hotel was disappointing. I jumped in the shuttle and they told me to get off as it was not mine. I called the hotel and they sent the same shuttle. I spent over one hour dealing with this

Great hotel at a perfect location.

The airport shuttle to DFW runs until noon, then takes a break for a few hours. On the plus side the rooms a big and it's easy to find room for a suitcase. Breakfast was good = as expected for HIE.

Shower water-pressure was a joke. Sink did not drain well. Mat stuck to bathtub floor hiding who knows what. Toilet was crooked, wobbly, and slow to flush. Bedding seemed clean. Room was quiet. We were only in town for quick shopping and picking someone up from the airport. Would not stay here again.

New places to eat. Easy excess They held the hotel.cost from my account 5-10 business days after the money was taken from my account.

They held the hotel.cost from my account 5-10 business days after the money was taken from my account.

Location Smelly

Exceptional

0clean and comfortable

Exceptional

I was staying at this hotel because a family member was at the local hospital. It was convenient with lots of food choices all around.

Lobby look newly refurbished. Butbthe rest of the hotel isnt. The pool was out and that was the main reason we booked there. Our main plans weren't till the next and we wanted a chill evening in the pool.

This Holiday Inn Express was very clean and nice. The staff was very friendly and helpful. Breakfast was also very good.

The room was very clean and quiet.

The staff was nice . I requested early check in and my request was granted . I love the place. It was clean, quiet and safe.y entire stay was excellent. I will keep coming back to this place .

Friendly staff, fast check-in, very clean and comfortable rooms. Great breakfast. It was clean and quiet.